Field Service Supervisor - Coyote UAS/KuRFS (McKinney / Tucson R

Date Posted:
2026-06-05
Country:
United States of America
Location:
US-TX-MCKINNEY-513WD ~ 2501 W University Dr ~ WING D BLDG
Position Role Type:
Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Security Clearance Type:
DoD Clearance: Secret
Security Clearance Status:
Active and existing security clearance required on day 1

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Raytheon's Field Engineering team is seeking a Field Service Supervisor. In this dual-responsibility role, you will provide both technical and business support, lead and guide employees, establish daily operational goals for the team, resolve routine issues, and ensure that all established practices and procedures are followed by direct reports.

• This onsite position is in McKinney, TX or Tucson, AZ, participating in offsite locations.
• Travel is up to 25% CONUS, and up to 75% OCONUS, with short-term notice.
• Relocation assistance is not provided.

Employment is contingent upon meeting all medical requirements for overseas assignments including comprehensive post-offer medical examination.

Special Work Conditions

Must be willing and able to travel to environments that may include harsh living conditions (extreme heat and cold, living conditions, etc.) and/or hostile work environment with little notification.

What You Will Do

• Lead and manage a team of field service representatives and direct-report employees.
• Set daily operational goals and ensure accurate, compliant reporting from field personnel.
• Assign tasks, manage workflow, and resolve operational issues to maintain productivity.
• Communicate effectively with internal teams, external customers, and vendors.
• Implement minor process or system improvements to enhance operational effectiveness.
• Ensure adherence to policies, procedures, and work standards across the team.
• Manage technical products, services, logistics, provisioning, and configurations for assigned customers.
• Troubleshoot technical issues and recommend solutions to customers and company representatives.
• Serve as the on-site customer liaison and manage statement-of-work requirements.
• Coordinate employee travel into and within theater of operations.
• Perform technical analysis of product implementations, modifications, and enhancements based on customer specifications.
• Apply problem-solving skills using prior experience and established procedures.
• Conduct performance reviews, establish annual goals, and support employee development.
• Provide daily equipment and personnel status reports to internal leadership and government customers.
• Participate in weekly status briefings with internal and government stakeholders.
• Communicate customer needs and requests promptly to the program team.

Secondary Responsibilities to Anticipate

• Provide program expectation briefings to field engineers.
• Support the deployment coordinator to ensure smooth employee entry and exit from theater operations.
• Temporarily perform field engineer duties, including oversight of KuRFS Radar and Coyote C-UAS platforms.
• Represent Field Operations in customer meetings when the IPTL is unavailable.
• Serve as backup for submitting Trouble Reports and presenting faults to the Trouble Review Board.
• Offer performance and training feedback to trainers and the FSR Lead.
• Review work orders and trouble tickets for accuracy and archive finalized documents in the library.
• Ensure employees complete inventories and scheduled maintenance per program requirements.
• Hold personnel accountable as custodians of government and program property.
• Address issues promptly to maintain an effective and productive work environment.
• Provide input on hiring, termination, promotions, performance evaluations, and rewards for direct reports.

Qualifications You Must Have

• Typically requires a Bachelor's and a minimum of 5+ years prior relevant experience, or an Advance Degree in a related field and a minimum of 3+ years' experience.
• Experience using electronic resources and test equipment for electronic installation, maintenance, and testing.
• Prior deployment experience in a combat environment.
• Experience developing, implementing, maintaining, and evaluating training programs, including written, verbal, hands-on, and tactical assessments of training effectiveness.
• Proficiency with LINUX or UNIX operating systems.
• Experience managing employees in a deployed environment across multiple Combatant Commands (CoCOMs).
• Experience training and guiding large multinational teams.
• Skilled in briefing senior-level stakeholders and U.S. Government customers.
• Understanding of fundamental management practices such as scheduling, prioritization, coaching, and process implementation.
• Active and transferable U.S. government issued Secret security clearance is required prior to start date.
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Additional years of experience will be considered in lieu of a degree.
• Experience working with KuRFS Radars and Coyote C-UAS systems.
• Proficiency with the Microsoft Office Suite.
• Strong self-starter with the ability to set and align priorities effectively.
• Excellent technical writing and oral communication skills.
• Knowledge of procedures for handling sensitive information.

What We Offer

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

Learn More & Apply Now!

Clearance Information: This position requires security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm

#LI-FR1

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms