Job Requirements
Cary, NC
Confidential Polygraph None
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Salary not specified
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Job Description
Job Title: NOC Technician
Location: Cary, NC (Hybrid)
About the Role
We're looking for a customer-focused Technical Support Engineer to help deliver reliable, high-quality network support experiences. In this role, you will troubleshoot complex network issues, support enterprise customers, and ensure system reliability while collaborating across teams to resolve incidents efficiently.
You will act as a key point of contact for customers, owning issues end-to-end and driving resolution with a strong sense of urgency and accountability.
What You'll Do
Minimum Qualifications
Preferred Qualifications
Location: Cary, NC (Hybrid)
About the Role
We're looking for a customer-focused Technical Support Engineer to help deliver reliable, high-quality network support experiences. In this role, you will troubleshoot complex network issues, support enterprise customers, and ensure system reliability while collaborating across teams to resolve incidents efficiently.
You will act as a key point of contact for customers, owning issues end-to-end and driving resolution with a strong sense of urgency and accountability.
What You'll Do
- Provide technical support for network-related issues across routing, switching, and wireless environments
- Troubleshoot and resolve incidents, ensuring timely resolution within SLA targets
- Monitor and manage ticket queues, prioritizing and following up on open cases
- Document issues, resolutions, and workflows in internal systems
- Escalate complex issues to appropriate teams and coordinate resolution
- Maintain and support customer network devices and infrastructure
- Deliver excellent customer experience through clear communication and ownership
- Mentor junior team members and contribute to knowledge sharing
Minimum Qualifications
- Bachelor's degree or equivalent practical experience
- 3-5 years of experience in technical support, networking, or service desk environments
- Strong understanding of networking fundamentals (routing, switching, wireless)
- Experience working with ticketing systems and incident management workflows
- Ability to work in 24x7 support environments, including weekends/holidays
- Fluent in English (written and verbal)
- Eligible to obtain Government Confidential Security Clearance
Preferred Qualifications
- Degree in Information Technology or related field
- Certifications such as CCNA, JNCIA, or similar
- Experience in telecom, service provider, or enterprise support environments
- Familiarity with ITIL processes (incident, problem, change management)
- Strong troubleshooting, communication, and customer-handling skills
group id: cxjudgpa
