Mobile Device management (MDM) Engineer

Job Description
Job Title: Mobile Device Management (MDM) Engineer
Location: Springfield, VA
Eligibility: Candidate must possess an active TS/SCI clearance and be
willing to obtain a CI Polygraph

Job Description:

Summary

Mobile Device Management (MDM) Engineer’s main responsibilities are to
manage and oversee the Department’s MDM (Mobile Device Management)
platform and to ensure interoperability and compatibility with
appropriate Enterprise systems via endpoint management platforms,
systems, technologies, and systems administration consoles. The MDM
Engineer is responsible for overseeing the deployment, configuration,
security, and management of mobile devices purposed for DoD business.
The role involves implementing and maintaining MDM solutions to ensure
compliance with security policies, optimizing mobile workflows, and
supporting enterprise mobile strategies. This role encompasses
responsibility for the administration and management of the Departments
MDM platform and is expected to be proficient with systems such as
Intune, AirWatch, VMWare, and Azure Admin. This includes configuring,
deploying, and managing iOS and Android mobile devices and applications
across DOD agencies.

Duties

Provide direct management and administration of the Department’s Intune
MDM platform. Provide technical guidance and expertise, training, and
technical advice in all applicable areas related to mobile device
management, including relevant managed Windows, iOS, and Android
devices, patch compliance, deployment of software updates and upgrades,
mobile device hardening configurations, and mobile device encryption
software.

Participates in the management of changes to applications managed via
Intune MDM as well as changes to the platform itself.

Other primary duties will consist of:

- Manage MDM platform to control mobile devices across iOS, Android,
and Windows environments.

- Oversee device lifecycle management, including provisioning,
enrollment, updates, security enforcement, and decommissioning.

- Ensure seamless integration of MDM solutions with enterprise IT
platforms, i.e., ServiceNow, Active Directory, cloud services, etc.

- Develop and implement enterprise-wide MDM policies, standards, and
best practices aligned with device compliance, security, and
application development.

- Monitor and maintain the health of the MDM environment.

- Ensure interoperability, installation, and configuration of system,
network, and cybersecurity software such as Tenable, Tanium,

- Okta, certificates, VPN, etc. with Windows and MacOS computers, and
iOS and Android mobile devices.

- Serve as the iOS/MacOS SME for providing technical support to other
teams for relevant implementations. These other teams will include,
but not be limited to, end user services, cybersecurity, asset
management, and identity management.

- Provide technical support to end users for MDM related issues.

- Develop and deliver training materials and sessions for IT staff and
end users.

- Create and maintain documentation for MDM configuration and
procedures.

- Ensure optimal performance of MDM systems by conducting regular
audits, updates, and patch management.

- Develop and contribute to documentation and training materials for
end users and support staff.

Research, Evaluation and Policy Support

Maintains a working knowledge of advances in technology consistent with
the teams’ assigned areas of responsibility. Keep up to date on new and
emerging Windows, iOS, and Android technologies, MDM management, and
technology scalability. Reviews technical manuals and other technical
literature and evaluates new and existing technologies.

- Works with vendors to define standards, review new functionality and
implementation. Software testing and recommendation.

- Contribute and/or implement security policies and ensure devices
comply with State rules, policies, and regulations.

- Enforce mobile security policies, including encryption, remote wipe,
conditional access, and MFA.

- Respond to security incidents, take actions on mitigating/monitoring
security incidents, and implement corrective actions.

- Manage device life cycles including provisioning, updates, and
decommissioning.

- Stay current with the latest developments in Microsoft Intune and
mobile device management.

- Propose and implement improvements to the Intune environment.

Customer Service

Customer service is a critical function of this role and as such we have
established SLO/SLAs to align with reasonable customer expectations.
This position should work any tickets assigned to them.

Ensure tickets assigned to direct reports and to self-meet established
SLO/SLA’s and meet/exceed customer expectations.

Ticket management includes entering appropriate notations in the ticket
relative to issues identified and actions taken.

Etiquette guidelines and apprise customers of progress made towards
ticket resolution. Ensure all team members demonstrate courteous and
professional behavior and provide excellent customer service at all
times.

Ensure assigned tasks are completed on time and in compliance with
established policies, procedures, and standards.