MSC-IBS Quality Assurance Specialist

Job Title: MSC-IBS Quality Assurance Specialist

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Public Trust

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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CACI is seeking a Quality Assurance Specialist to support our Military Sealift Command (MSC) in developing and maintaining Operational and Technical Quality Plans, Processes, and Standards across the entire program spectrum.

POSITION SUMMARY:

As the Quality Assurance Specialist, you will:

• Identifying meaningful quality metrics for our program that impact our customer (defining goals), identifying mechanisms on how to gather those metrics, who is responsible, pulling those together into a monthly / quarterly report / slide.
• Defining SLAs for various areas of the program that align with the quality metrics and goals, reevaluating those SLAs over time, trend analysis and realigning those metrics based on results.
• Integrating ASF Metrics and delving into the meaning of those metrics, which are important to our customer, digging into the meaning of them if the trends aren't tracking as we would have expected, etc.
• Provide communications with our customer related to contract deliverables, doing quality checks on those items, having a set of standards and questioning deliverables that seem to be lacking in content / quality - before they get to our customer. Reviewing the current processes around quality and taking them up to a higher level/standard.
• Provide templates and training on root cause analysis for how it should be done, providing consistency across our org so that our customer has a repository and quality breakdowns of root cause analysis for issues.
• Lead our risk management efforts with our customer

RESPONSIBILITIES:

Maintain, and administer all aspects of a complex QA Program including Assessing, and Process Improvement including:

• Establish a clear set of quality success indicators that truly reflect our customers' contractual requirements - from defining measurable targets, designing practical data-capture methods, and assigning ownership, to synthesizing results into concise monthly and quarterly dashboards and leadership-ready slide decks.
• Design and implement Service Level Agreements (SLAs) that set clear performance expectations across program areas, ensuring alignment with strategic quality benchmarks. Continuously evaluate SLA effectiveness through data monitoring and trend analysis, making informed adjustments that strengthen operational performance and deliver measurable value to customers and stakeholders.
• Integrate and analyze ASF Metrics/trends into actionable insights that help teams deliver more efficient results, ensuring contractual requirements are met.
• Serve as the primary quality gatekeeper for all formal communications and documentation delivered to the customer - ensuring accuracy, compliance with contractual requirements, and alignment with agreed quality standards before release.
• Actively contribute to quarterly Customer Program Management Reviews by delivering clear, data-backed quality performance updates, highlighting trends, training-in-progress updates, risks, issues and problems observed/to be resolved with recommendations for known gaps with a solution timeline, opportunities to enhance customer satisfaction and program outcomes.
• Serve as the program's quality gatekeeper - owning the final sign-off on all deliverables before release. You will define and enforce quality standards and ensure that every feature meets functional, performance, and security benchmarks.
• Design, develop, and deliver engaging Root Cause Analysis (RCA) templates and training programs that empower cross-functional teams to identify, document, and resolve quality issues at their source-reducing recurring defects and improving product reliability.
• Lead risk management initiatives within the QA function by identifying, assessing, and prioritizing potential quality and delivery risks throughout the software development lifecycle, implementing mitigation strategies, and ensuring proactive communication with stakeholders.

What you'll do:

• Create clear, measurable quality metrics that align with customer needs and business goals. Set up data-collection processes and define who owns each metric. Work with teams across the organization (Scrum Masters, Product Owners, QA, DevOps, etc.) to ensure data is accurate and consistent. Lead regular reviews with leadership and delivery teams to track results, analyze trends, and turn insights into improvements.
• Define, document, and maintain SLAs for software quality, performance, and delivery timelines, ensuring they are realistic, measurable, and aligned with customer expectations. Lead regular SLA reviews and internal audits to assess performance, analyze trends, identify root causes, and recommend improvements. Work with teams and leadership to address SLA issues and implement corrective actions. Use quality and performance dashboards to track key KPIs (defects, test coverage, release stability, response times, customer satisfaction, etc.). When SLAs are breached, lead root-cause analysis sessions, capture learnings, and provide clear recommendations to leadership for adjusting metrics as needed.
• Integrate ASF metrics into QA dashboards and reporting pipelines to analyze trends and uncover product performance insights. Define, implement, and maintain key quality metrics (cycle time, release frequency, defect density/escape rate, test coverage, MTTR) across manual and automated testing. Work with development teams to ensure ASF metric integration is accurate, automated, and aligned with release cycles. Share metric-driven quality reports with stakeholders and leadership, highlighting wins and areas for improvement. Embed QA processes into ASF workflows so quality is built in from sprint planning through release. Analyze metric trends to find root causes, identify improvement opportunities, and communicate insights clearly and in customer-friendly language.
• Take a close look at current QA workflows to identify what's working and where inefficiencies exist, then lead efforts to improve overall quality. Review content and deliverables thoroughly, calling out anything that doesn't meet requirements or lacks clarity, detail, or value. Maintain and share clear quality guidelines, updating them as needed to ensure consistent, high-quality outputs. Create and promote a set of quality benchmarks that support consistent excellence across all customer-facing work.
• Build and maintain a clear Risk Management Framework, including a Risk Profile and a living Risk Register with mitigation plans, contingencies, and defined owners after contract award. Lead customer and leadership risk review meetings to keep priorities, progress, and decisions aligned. Run readiness reviews and root-cause investigations for quality issues, and drive corrective and preventive actions to completion. Serve as the main point of contact for all risk-related topics, ensuring communication is clear, timely, and solution-focused. Ensure compliance with all contractual, regulatory, and industry quality standards (such as ISO 9001 or CMMI).

QUALIFICATIONS:

Education: Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field (or equivalent experience).

Experience:

• 5+ years in Quality Assurance, Quality Engineering, or Program/Process Quality Management in a software or technology environment.
• Hands-on experience defining and managing quality metrics, KPIs, and dashboards.
• Proven experience designing, implementing, and maintaining SLAs and performing trend/variance analysis.
• Experience with risk management (risk registers, mitigation plans, readiness reviews, RCA, corrective/preventive actions).

Technical skills:

• Strong understanding of software development lifecycles (Agile/Scrum, DevOps, CI/CD).
• Familiarity with QA practices across manual and automated testing (defect management, test coverage, release quality).
• Experience with reporting/analytics tools (e.g., Power BI, Tableau, Excel, or similar) to build and maintain dashboards.
• Comfort with ASF or similar framework-based metrics and integrating them into QA/reporting pipelines.

Quality & compliance:

• Working knowledge of quality frameworks/standards (e.g., ISO 9001, CMMI, or equivalent).
• Experience acting as a quality gatekeeper for customer-facing deliverables and documentation.

What We Can Offer You:

• We've been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
• For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Job Location

Chesapeake Virginia

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:
$68,400-$143,700

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.