Job Requirements
Chantilly, VA
Top Secret/SCI CI Polygraph
Mid Level Career (5+ yrs experience)
$70,000 - $140,000
Job Description
Technical Support
Location: Chantilly, VA
Work Type: Onsite
Remote Work: NO
Job Description
Gridiron IT is seeking a Technical Support candidate to work with a friendly team with growth opportunities. Provide front line customer interaction to solve basic technical problems and provide support for all assigned areas of configuration management and tracking of all program help desk tickets. Coordinating outages and generating reports about the program's tickets to ensure SLAs are met and all tickets are routed properly. Assisting with gathering and preparing contract CDRLs ensuring contract deliverable are being met on schedule. 5 days onsite and possible local travel less then 10%
Responsibilities:
Responding to and diagnosing problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps
Responsible for opening, tracking and closing trouble tickets
Ensures problem ownership and promotes end-user satisfaction
Collaborate with software development and systems administrators to help identify, respond, and resolve tickets in a timely manner.
Required Qualifications
Required:
Active and current TS/SCI with polygraph
Bachelor's degree or equivalent, and a minimum 5 years of related experience
Security+ Certification (current)
Experience with ServiceNow
Strong customer service, active listening, verbal and written communication skills.
Detail-oriented and ability to multi-task in a fast-paced environment
Extensive knowledge of MS Product Suite (Word, Excel, SharePoint)
Experience with ServiceNow ticketing system
Documentation and updating ServiceNow incidents
Providing support to end-users spanning a variety of issues
Identifying, researching, and resolving technical problems
Responding to telephone calls, email, and personnel requests for technical support
Documenting, tracking, and monitoring the problem to ensure a timely resolution
Works independently with limited supervision
Good organizational and leadership skills
Good time management and problem-solving ability.
Good analytical and logical skills
Desired::
CM Data Base (CMDB) experience
Experience with Problem and Incident Management
Clearance
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Requires TS/SCI CI Polygraph clearance to be active.
Compensation and Benefits
Salary Range: $70,000 - $140,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.
Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.
Location: Chantilly, VA
Work Type: Onsite
Remote Work: NO
Job Description
Gridiron IT is seeking a Technical Support candidate to work with a friendly team with growth opportunities. Provide front line customer interaction to solve basic technical problems and provide support for all assigned areas of configuration management and tracking of all program help desk tickets. Coordinating outages and generating reports about the program's tickets to ensure SLAs are met and all tickets are routed properly. Assisting with gathering and preparing contract CDRLs ensuring contract deliverable are being met on schedule. 5 days onsite and possible local travel less then 10%
Responsibilities:
Responding to and diagnosing problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps
Responsible for opening, tracking and closing trouble tickets
Ensures problem ownership and promotes end-user satisfaction
Collaborate with software development and systems administrators to help identify, respond, and resolve tickets in a timely manner.
Required Qualifications
Required:
Active and current TS/SCI with polygraph
Bachelor's degree or equivalent, and a minimum 5 years of related experience
Security+ Certification (current)
Experience with ServiceNow
Strong customer service, active listening, verbal and written communication skills.
Detail-oriented and ability to multi-task in a fast-paced environment
Extensive knowledge of MS Product Suite (Word, Excel, SharePoint)
Experience with ServiceNow ticketing system
Documentation and updating ServiceNow incidents
Providing support to end-users spanning a variety of issues
Identifying, researching, and resolving technical problems
Responding to telephone calls, email, and personnel requests for technical support
Documenting, tracking, and monitoring the problem to ensure a timely resolution
Works independently with limited supervision
Good organizational and leadership skills
Good time management and problem-solving ability.
Good analytical and logical skills
Desired::
CM Data Base (CMDB) experience
Experience with Problem and Incident Management
Clearance
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Requires TS/SCI CI Polygraph clearance to be active.
Compensation and Benefits
Salary Range: $70,000 - $140,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.
Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.
group id: 91017793