IT Support Specialist

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal Technology Solutions (AFTS) is seeking qualified candidates to support our Air National Guard customer located in Alpena, MI.

This position provides IT Support Specialist support to the Michigan Combat Readiness Training Center. Support functions include Active Directory management, enterprise patching and application management.

This position performs various roles within the IT department at MI-CRTC. Focusing on customer service, maintaining administrative records and managing the incoming communication circuits. This role will also monitor the IT shop email and ticketing systems, be the welcoming face of the department. Answer emails and phone calls, assist with other programs in an administrative capacity.

Core responsibilities are as follows:

• Monitor and create internal tickets via Microsoft Teams and Power Automate.
• Circuit Management maintains Excel spreadsheet, working with local vendors and DISA.
• Assist Primary IT equipment officer with physical inventories of IT hardware. Apply property tags to new IT assets. Maintain clean and organized equipment storage facility. Assist in documenting the check-in and out process.
• General office duties, i.e. answer phone calls, emails, greet visitors and direct them to the appropriate staff member. Perform other general office duties.
• Provide daily updates to the IT lead on number of open tickets and any new deliveries.

Qualifications:

• Bachelors degree or as alternate a High School Diploma with 4-6 years' experience.
• Understanding of Microsoft office products i.e. Microsoft Teams, Excel, Word, SharePoint and use of web portals. Repetitive data entry with a high degree of accuracy. Basic understanding of IT hardware.
• Strong attention to detail for number tracking.
• Autonomous work ability
• Professional and polite communication and customer service skills.
• Eligibility for up to Secret Clearance.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.