Job Requirements
Washington, DC
Top Secret/SCI CI Polygraph
Mid Level Career (5+ yrs experience)
$150,000 - $175,000
Job Description
Required Skills & Experience
• Active TS/SCI clearance with Polygraph
• DoD 8570 IAT Level II or III certification (Security+ CE, CASP+, CISSP)
• 9 Years of experience in Systems or IT related roles or a highly related field of work with similar scope and responsibilities.
• A bachelor's degree may be substituted for 4 years of experience and a master's degree may be substituted for 6 years of experience
Job Description
As a Systems Engineer some of your duties will include providing help desk support, being the point of contact for any issues, training users on the platforms, and engaging with the diverse users of the various platforms. Additionally, you will be responsible for testing upgrades, helping the community build out the communities on the platforms, and engaging with the customer.
Responsibilities:
• Provide community management and help desk support for users, including access issues, feature questions, and issue triage during core support hours.
• Serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel.
• Train and brief users at all levels (working to senior leadership) through webinars, documentation, and live briefings.
• Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation.
• Build, support, and improve community structures and groups; identify community owners and recommend structural or usability improvements.
• Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets.
• Maintain and update training materials, feature documentation, and release communications.
• Track and report community support metrics, help desk activity, and weekly/recurring program report
• Active TS/SCI clearance with Polygraph
• DoD 8570 IAT Level II or III certification (Security+ CE, CASP+, CISSP)
• 9 Years of experience in Systems or IT related roles or a highly related field of work with similar scope and responsibilities.
• A bachelor's degree may be substituted for 4 years of experience and a master's degree may be substituted for 6 years of experience
Job Description
As a Systems Engineer some of your duties will include providing help desk support, being the point of contact for any issues, training users on the platforms, and engaging with the diverse users of the various platforms. Additionally, you will be responsible for testing upgrades, helping the community build out the communities on the platforms, and engaging with the customer.
Responsibilities:
• Provide community management and help desk support for users, including access issues, feature questions, and issue triage during core support hours.
• Serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel.
• Train and brief users at all levels (working to senior leadership) through webinars, documentation, and live briefings.
• Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation.
• Build, support, and improve community structures and groups; identify community owners and recommend structural or usability improvements.
• Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets.
• Maintain and update training materials, feature documentation, and release communications.
• Track and report community support metrics, help desk activity, and weekly/recurring program report
group id: 10112344
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