Supervisory Public Safety Telecommunicator

Duties

• Perform caller interrogation to determine type response to dispatch police, fire, and EMS personnel and vehicles/apparatus as needed.
• Answer 911 calls, conduct emergency and non-emergency call processing using Computer Aided Dispatch (CAD) consoles or CAD capability through NG911 modernization, if applicable, and or Land Mobile Radios (LMR).
• Direct use of emergency protocol for fire, police, and medical emergencies.
• Plan, schedule, and distribute work of subordinates to achieve accomplishment of organizational goals and mission.

Requirements

Conditions of employment

• This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position.
• Temporary duty travel (10% or less) away from the normal duty station may be required.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• Due to the nature of this position, employees are required to work both planned and unscheduled overtime.
• This position is subject to the provisions of the Domestic Violence Offender Gun Ban commonly referred to as the Lautenberg Amendment.
• Must possess or be able to obtain and maintain a Secret security clearance for the duration of employment.
• This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG). A one year probation to assess your ability to perform supervisory duties is required unless previously completed.
• The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. This position is subject to a pre-employment screening, and random testing thereafter.
• This position has a requirement to lift up to 40 lbs. in the regular performance of duties.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See for an extensive list of document requirements for all employment authorities.

• Current Department of Army Civilian Employees
• Current Department of Defense (DOD) Civilian Employee (non-Army)
• Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Executive Order (E.O.) 12721
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Appropriated Fund Instrumentality (NAFI)
• Non-Department of Defense (DoD) Transfer
• People with Disabilities, Schedule A
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Reinstatement
• Veterans Employment Opportunity Act (VEOA) of 1998
• Veterans Recruitment Appointment (VRA)

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is .

Specialized Experience for current or former Federal employees serving on a career or career conditional appointment: which includes (1) Coordinating the dispatch of emergency response personnel/equipment such as police, fire, and medical units to incidents reported via 911 or other emergency lines; (2) Utilizing specialized dispatching software and/or communication systems to manage emergency responses; and, (3) Identifying the nature of calls in order to prioritize emergencies and non-emergencies; This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

OR

Specialized Experience for applicants who are NOT current or former Federal employees: which includes: (1) Operating automation, emergency dispatching, and communications equipment; (2) interviewing callers to determine problems and nature of calls to respond with appropriate emergency personnel/equipment; (3) Communicating effectively with police, fire, or medical personnel during emergencies; 4) Using a central electronic database to access crime date such as the National Crime Information Center (NCIC). This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08).

You will be evaluated on the basis of your level of competency in the following areas:

• Decision Making
• Emergency Communication
• Leadership
• Manages and Organizes Information

Time in Grade Requirement:
Internal/Previous Federal Employees: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Non-Federal Employees: Applicants who have held a General Schedule (GS) positions within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-08).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct deposit of pay is required.
• This is a Logistics Career Field position.
• Salary includes applicable locality pay or Local Market Supplement.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Recruitment and relocation incentives MAY be authorized.
• Student loan repayment MAY be authorized.
• Salary negotiations for candidates new to Federal service MAY be authorized.
• Credit for prior non-Federal experience and certain military service for leave accrual rates MAY be authorized.