Enterprise Operations Specialist

Job Title: Enterprise Operations Specialist

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:

CACI is seeking an experienced Enterprise Operations Specialist to support the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The ideal candidate will have a strong background in IT infrastructure management and end-user support, with proficiency in tools and technologies such as ServiceNow, Intune, Active Directory, DNS, system logs, imaging, app packaging, SharePoint, and security solutions. A solid understanding of ITIL best practices, endpoint management, STIG and IEEE standards, and large-scale enterprise environments is essential.

In this role, you will proactively monitor and manage the health, performance, and security of servers, endpoint systems, applications, and networks across the enterprise. You will use advanced monitoring tools to identify, escalate, and resolve incidents while maintaining secure inventory practices. You will also develop and maintain Standard Operating Procedures (SOPs) and other documentation to support efficient workflows and streamline incident resolution.

Collaboration will be key as you work with engineers, cross-functional teams, and end users to troubleshoot complex issues, optimize systems, and implement improvements. Your strong problem-solving, communication, and technical expertise will help minimize downtime, enhance operational reliability, and support continuous improvement across the EITaaS program.

Responsibilities:

• System Engineering Expertise: Strong understanding of system engineering principles, particularly within a Windows-based environment, with in-depth knowledge of Microsoft applications, including Office 365, SharePoint, and Windows Server.
• Endpoint & Field Service: Proficient in automating the management of endpoints and field services, ensuring efficient deployment, monitoring, and management of systems across the organization, while enhancing overall user experience and operational efficiency.
• Cross-Team Coordination: Proven ability to collaborate and coordinate effectively with both internal teams and external vendors, ensuring seamless communication and alignment on project objectives, timelines, and technical requirements.
• Storage and Backup: Monitoring storage capacity and performance while troubleshooting storage and backup issues.
• Patch & Application Remediation: Expertise in remediating issues related to failed patches or applications within a Windows environment, ensuring timely resolution, maintaining system integrity, and minimizing operational disruption.
• Reporting & Compliance: Experience in running detailed reports, ensuring adherence to organizational and industry standards, and maintaining compliance with internal policies and regulations, particularly in terms of security, licensing, and performance metrics.
• Software License & Asset Management: Expertise in managing software licensing, inventory, and compliance, ensuring all software and hardware assets are properly tracked and up to date.
• Application Support & Troubleshooting: Proficient in troubleshooting and providing technical support for common enterprise applications, ensuring quick resolution of issues and minimizing disruption to business operations.
• Training & Knowledge Transfer: Ability to provide technical support training to end users and internal teams, empowering them with the knowledge and skills to effectively navigate and utilize the organization's IT resources.
• O&M Support for Systems & Devices: Extensive experience in Operations & Maintenance (O&M) support for servers, workstations, and mobile devices, ensuring optimal performance and reliability across all platforms to include Azure Cloud.
• Strong Analytical & Problem-Solving Skills: Highly skilled in identifying complex issues, conducting root cause analysis, and developing effective solutions with a focus on long-term system stability and operational efficiency.
• Manage secure hardware.
• Attention to Detail & Process Improvement: Demonstrated attention to detail in all aspects of IT operations, coupled with a continuous improvement mindset to optimize processes, enhance system performance, and reduce operational risks.
• Engage with engineering teams as necessary to field solutions
• Track all relevant SLA/SLRs and provide reports as required
• Collaborate with DAF enterprise and program security teams to ensure requirements are met
• Communicate effectively and collaboratively with customers, stakeholders, and peers

Qualifications:

Required:

• 6+ Years of relevant experience (bachelor's degree in applicable field may be substituted for 5 years of experience).
• Must have DoD Secret clearance
• DoD 8140 compliance certification is required (ex: Security+)
• Experience testing, deploying, and troubleshooting the installation of Microsoft and third-party software updates
• Experience working in a DoD environment
• Proficiency in operating systems for End Point Devices
• Knowledge of mobile device management (MDM) and enterprise mobility management (EMM)
• Familiarity with cloud services and technologies
• Understanding of networking concepts and protocols
• Scripting and automation skills (e.g., PowerShell, Bash, Python)
• Familiarity with STIG, IEEE requirements and cybersecurity best practices
• Familiarity with ITILv4
• Familiarity with Agile Scrum methodologies
• Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Ability to work in a team environment
• Time management and prioritization skills
• Adaptability to rapidly changing technology landscapes

Desired:

• Experience with ServiceNow
• Acts independently to expose and resolve problems

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location.

Minimum Required Hourly Wage:
$24.31

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.