Job Requirements
Reston, VA
Top Secret/SCI CI Polygraph
Mid Level Career (5+ yrs experience)
$165,000 - $180,000
Job Description
Sterling is a Global Solutions Integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. As one of the nation's leading and fastest growing Global Solutions Integrator, we have the partnerships, access to technology, training, and certifications to plan, integrate and manage large-scale, mission-critical IT programs.
Systems Engineer - Level 4 or Level 5
This is an exciting opportunity to be a part of a large community of users of a recently upgraded suite of platforms. Provides an opportunity to work with both the user community as well as the customer while serving as a point of contact for assistance and becoming an experienced user of the system. Brief users at training sessions and customers as required.
As a Systems Engineer some of your duties will include providing help desk support, being the point of contact for any issues, training users on the platforms, and engaging with the diverse users of the various platforms. Additionally, you will be responsible for testing upgrades, helping the community build out the communities on the platforms, and engaging with the customer.
EDUCATION/EXPERIENCE
9 Years of experience in Systems or IT related roles or a highly related field of work with similar scope and responsibilities.
A Bachelor’s degree may be substituted for 4 years of experience and a Master’s Degree may be substituted for 6 years of experience
Clearance
Active TS/SCI with Polygraph
REQUIRED SKILLS
• Provide community management and help desk support for users, including access issues, feature questions, and issue triage during core support hours.
• Serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel.
• Train and brief users at all levels (working to senior leadership) through webinars, documentation, and live briefings.
• Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation.
• Build, support, and improve community structures and groups; identify community owners and recommend structural or usability improvements.
• Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets.
• Maintain and update training materials, feature documentation, and release communications.
• Track and report community support metrics, help desk activity, and weekly/recurring program report
DESIRED SKILLS
• Strong oral and written communication skills, including experience briefing and training diverse audiences
• Self-starter and motivated learner with the ability to quickly learn new platforms, tools, and technologies.
• Knowledge of community management concepts and best practices.
• Familiarity with the Intelligence Community mission, intelligence cycle, or similar enterprise collaboration environments.
• Ability to troubleshoot issues, coordinate with stakeholders, and “firefight” service or platform problems.
• Experience engaging users in online collaboration platforms and moderating forums or communities.
• Proficiency with Microsoft Office tools.
• Basic, working knowledge (or ability to learn) HTML, CSS, and JavaScript to support simple page design and user assistance.
LOCATION
Annapolis Junction, MD; Washington, DC; or Reston, VA
Sterling Computers Corporation (“Sterling”) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, disability, medical condition, economic status or status with regard to public assistance, citizenship status, national or social or ethnic origin, past or present membership in the uniformed services, protected veteran status, sex, pregnancy, marital or civil union or domestic partnership status, family or parental status, sexual orientation, gender expression or identity, family medical history or genetic information, HIV status, political belief, or any other status or characteristic protected by applicable law.
Systems Engineer - Level 4 or Level 5
This is an exciting opportunity to be a part of a large community of users of a recently upgraded suite of platforms. Provides an opportunity to work with both the user community as well as the customer while serving as a point of contact for assistance and becoming an experienced user of the system. Brief users at training sessions and customers as required.
As a Systems Engineer some of your duties will include providing help desk support, being the point of contact for any issues, training users on the platforms, and engaging with the diverse users of the various platforms. Additionally, you will be responsible for testing upgrades, helping the community build out the communities on the platforms, and engaging with the customer.
EDUCATION/EXPERIENCE
9 Years of experience in Systems or IT related roles or a highly related field of work with similar scope and responsibilities.
A Bachelor’s degree may be substituted for 4 years of experience and a Master’s Degree may be substituted for 6 years of experience
Clearance
Active TS/SCI with Polygraph
REQUIRED SKILLS
• Provide community management and help desk support for users, including access issues, feature questions, and issue triage during core support hours.
• Serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel.
• Train and brief users at all levels (working to senior leadership) through webinars, documentation, and live briefings.
• Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation.
• Build, support, and improve community structures and groups; identify community owners and recommend structural or usability improvements.
• Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets.
• Maintain and update training materials, feature documentation, and release communications.
• Track and report community support metrics, help desk activity, and weekly/recurring program report
DESIRED SKILLS
• Strong oral and written communication skills, including experience briefing and training diverse audiences
• Self-starter and motivated learner with the ability to quickly learn new platforms, tools, and technologies.
• Knowledge of community management concepts and best practices.
• Familiarity with the Intelligence Community mission, intelligence cycle, or similar enterprise collaboration environments.
• Ability to troubleshoot issues, coordinate with stakeholders, and “firefight” service or platform problems.
• Experience engaging users in online collaboration platforms and moderating forums or communities.
• Proficiency with Microsoft Office tools.
• Basic, working knowledge (or ability to learn) HTML, CSS, and JavaScript to support simple page design and user assistance.
LOCATION
Annapolis Junction, MD; Washington, DC; or Reston, VA
Sterling Computers Corporation (“Sterling”) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, disability, medical condition, economic status or status with regard to public assistance, citizenship status, national or social or ethnic origin, past or present membership in the uniformed services, protected veteran status, sex, pregnancy, marital or civil union or domestic partnership status, family or parental status, sexual orientation, gender expression or identity, family medical history or genetic information, HIV status, political belief, or any other status or characteristic protected by applicable law.
group id: 10427725