IT Service Desk Analyst

Job Category: Information Technology

Requisition Number: ITSER001275



Posting Details

Description

Quattro Consulting, an operating firm of Command Holdings, is seeking an IT Service Desk Analyst for a potential effort supporting the Commander, Naval Surface Group – Central (CNSG-C) in Bahrain.

The IT Service Desk Analyst will have strong technical troubleshooting skills and customer service orientation to provide Tier I and II support for CNSG-C IT operations and infrastructure.

Key responsibilities may include but are not limited to:

• Providing Tier I and II customer service support in-person, telephonically, or electronically via REMEDY ticket system, escalating incidents to higher Tiers when required.


• Completing basic and advanced hardware and infrastructure work including cable management, workstation installations, UPS system checks, hardware component replacement, and basic printer maintenance.


• Tracking all work incidents in database tools and systems ensuring tickets are completed accurately within NCTS Bahrain Service Level Agreement procedures.


• Supporting in and out processing including creating accounts, setting up workstations, and mapping drives and printers.


• Executing basic Active Directory tasks and managing NTFS permissions.


• Troubleshooting and resolving software issues with MS Office, Outlook, Adobe, Java, and PKIs.


• Participating in or leading special projects and day-to-day operations.


• Responding appropriately to errors or faults.


• Submitting and tracking SAAR-N forms, submitting Request for Change orders for port activation, software installs, and reimaging requests.


• Scheduling and troubleshooting video tele-conferences.


• Maintaining database of all ONE-Net assets on quarterly inventory lists.


• Processing purchase requests for office supplies and equipment, accounting for and troubleshooting command-issued iPhones, dispositioning unused or non-functioning IT equipment through DRMO process.


• Processing Base Communications Office work requests for infrastructure modifications, and drafting and releasing command messages utilizing Command and Control Official Information Exchange application.

This position is contingent on contract award.

Work Environment 

• Moderate noise (i.e. business office with computers, phone and printers) and /or occasional loud noise (airfield, large equipment).  


• Ability to sit at a computer terminal for an extended period of time.  

Physical Demands 

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear. 


• Employee is often required to sit and use their hands and fingers to operate a computer.  


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

TRAVEL 

• 0-10% / Minimal travel.

Quattro Consulting, an operating firm of Command Holdings, is a tribally-owned firm providing management consulting services to U.S. government agencies. 


Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment. 


At Quattro Consulting, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. Quattro Consulting is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility. 


Quattro Consulting will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to the Human Resources Team. 


Quattro Consulting is committed to equal employment opportunity based on merit. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law, and in accordance with EO 14173 and Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.  


Quattro Consulting’s Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with the Human Resources Team. 


Basic Qualifications 

• Current, active secret security clearance.


• Strong working knowledge with basic to advanced hardware and infrastructure work including cable management, workstation installations, UPS systems, hardware component replacement, and printer maintenance.


• Proficient with submission and tracking of SAAR-N forms, Request for Change, and REMEDY ticket application.


• Strong background with port activation, software installs, and reimaging.


• Outstanding communication skills, influencing abilities, and client focus.


• Professional proficiency in English is required.


• Demonstrated proficiency in using all Microsoft Office applications.


• May be subject to US Navy medical and physical qualification guidelines.


• Ability to access federal facilities in compliance with Real ID. More information about Real ID can be found here: https://www.dhs.gov/real-id/about-real-idand at https://www.tsa.gov/travel/security-screening/identification. 


• Applicants must be currently authorized to work in the United States on a full-time basis.  Quattro Consulting will not sponsor applicants for work visas for this position.

 Preferred Qualifications

• Active 8570 IAT II (or higher) Baseline Certification, such as Security+, CASP


• Ten years of helpdesk services experience.


• Direct experience working in the Fifth Fleet.

BENEFITS 


Quattro Consulting offers a competitive benefits plan including: 

• Health, Dental, and Vision Insurance 


• Flexible Spending Accounts 


• Life and Disability Insurance 


• 401(k) 


• Paid Time Off 


• Paid Holidays 


• Employee Assistance Program 


• Pet Insurance 

*Eligibility requirements apply