Job Requirements
San Francisco, CA
Secret Polygraph not specified
Early Career (2+ yrs experience)
$75,000 - $82,000
Job Description
Responsibilities:
• Provide outstanding support to Government customer users.
• Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
• Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.
• Install software patches, updates, and upgrades, including remote server and workstation administrations.
• Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance.
• Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
• Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.
• Share knowledge with more junior team members.
• Report team and individual performance to SLAs/KPIs.
Requirements:
• Secret Clearance
• Ability to obtain and pass a DEA Suitability Clearance
• 3 – 5 years IT experience providing both in-person desktop support and remote support
• Experience supporting Microsoft Windows environments and Microsoft software
• Excellent verbal and written communication skills
• Provide outstanding support to Government customer users.
• Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
• Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.
• Install software patches, updates, and upgrades, including remote server and workstation administrations.
• Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance.
• Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
• Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.
• Share knowledge with more junior team members.
• Report team and individual performance to SLAs/KPIs.
Requirements:
• Secret Clearance
• Ability to obtain and pass a DEA Suitability Clearance
• 3 – 5 years IT experience providing both in-person desktop support and remote support
• Experience supporting Microsoft Windows environments and Microsoft software
• Excellent verbal and written communication skills
group id: 10112344
Defining Company Culture
