System Administrator - Level 4 (Citrix)

System Administrator - Level 4 (Citrix)
Location - Alexandria, VA
Clearance - TS/SCI

Job Description
Seeking a mid-level System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing VDI environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers

Primary Responsibilities

• Supervise team members
• Individuals in this role will be required to perform remote administration of servers located in off-site data centers.
• Provide operations support at a Tier 2 level and be able to rapidly distinguish isolated user problems from service outages.
• Monitor VDI infrastructure and identify system anomalies before they impact customers, to include storage availability/capacity, network connectivity, database health, and other daily health checks as required.
• Work closely with the Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
• Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
• Implement minor version and architectural changes to existing, approved systems
• Coordinate with other Tier 2 teams for testing and deployment of Group Policy modifications
• Perform periodic backups of servers
• Monitor desktop capacity to size the environment based on typical usage trends
• Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Establish a comprehensive availability and capacity management solution using lessons learned
• Develop solutions to technical issues.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Periodically review and update Standard Operating Procedures (SOPs) for systems and services under your control.
• Update operations and monitoring documentation for 24/7/365 IT watch personnel.
• Provide mentorship and training for junior team members.

Required Skills

• Candidate must have a Bachelor's degree with 8 years of relevant experience, a Master's degree with 6 years, an Associate's degree with 10 years, or a High School Diploma with 12 years.
• Experience with interacting with customers to handle service inquiries and problems.
• Experience working as a Tier 2 system administrator: familiar with using desktop software applications, such as web browsing and client software, and IT Service Management software.
• Knowledge of IC IT standards and best practices.
• Working knowledge of VDI technologies based on Citrix XenDesktop
• Experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
• Experience with rapid testing, validation, and deployment of new baseline images
• Experience with log reviews, incident analysis, and identification of issue trends
• Experience with Scripting/Automation
• Experience troubleshooting issues in a growing environment.
• Time management skills.
• Strong oral and written communication skills.
• Track record of working effectively within a team, and support to peers toward improved processes and results.
• Experience with support ticket management systems.
• Experience mentoring others and/or supervising others.
• Candidate must, at a minimum, meet IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).
• TS/SCI with Poly required for the position, or TS/SCI and willingness to get a poly.

Desired Skills
Citrix Certified Administrator (CCA)
ITIL Foundations Certification