Job Requirements
Remote
Secret Polygraph not specified
Early Career (2+ yrs experience)
Salary not specified
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Job Description
Choisys Technology is seeking a Help Desk professional with the following skills to support a DoD customer in Fort Eustis, VA.
• Positive customer service attitude and working knowledge of computer systems are two essential qualities required for the Help Desk position at the Army Training Support Center-Lifelong Learning Center (ATSC-LLC).
• You will be responsible for: Coordinating internal trouble tickets with the engineers while maintaining open and timely communications with both the end user and the technical team as they seek resolution for complex issues
• Act as liaison between Help Desk and System Engineers; Answering Help Desk calls; Responding to ATHD-AESMP tickets
• Assist with Enrollment processing; Perform Touch Point data formatting; Perform Monthly and adhoc Report formatting
Technical Requirements
• 2 years Help Desk experience or similar customer service area
• Ability to obtain COMPTIA Security+ CE certification within 6 months of start date
• Windows 10 experience
Required Clearance
• Secret clearance is preferred but must be US Citizen and ability to obtain T1 Investigation
• Positive customer service attitude and working knowledge of computer systems are two essential qualities required for the Help Desk position at the Army Training Support Center-Lifelong Learning Center (ATSC-LLC).
• You will be responsible for: Coordinating internal trouble tickets with the engineers while maintaining open and timely communications with both the end user and the technical team as they seek resolution for complex issues
• Act as liaison between Help Desk and System Engineers; Answering Help Desk calls; Responding to ATHD-AESMP tickets
• Assist with Enrollment processing; Perform Touch Point data formatting; Perform Monthly and adhoc Report formatting
Technical Requirements
• 2 years Help Desk experience or similar customer service area
• Ability to obtain COMPTIA Security+ CE certification within 6 months of start date
• Windows 10 experience
Required Clearance
• Secret clearance is preferred but must be US Citizen and ability to obtain T1 Investigation
group id: 90887847