Operational Support Specialist L3

Overview

Operational Support Specialist L3

woodcons.com

Location: Annapolis Junction, Maryland, USA

Job Type: Full-Time

Shift: Day

Telework: None

Salary Range: **$95,000 to $120,000 per year

** Starting salary is based on minimum education and years of experience and increases based on education and/or experience.

Overview: We are seeking a mid‑ to senior‑level Operational Support Specialist to provide mission‑critical operational, compliance, and coordination support to a federal customer in the Annapolis Junction, Maryland area.

This role supports day‑to‑day operational workflows by managing incoming actions, ensuring timely resolution, maintaining high‑quality documentation, and preparing materials for government decision‑makers. The ideal candidate has experience supporting intelligence, cybersecurity, or operational mission environments and demonstrates strong organizational, analytical, and communication skills.

Application Process: Interested candidates should submit their resume detailing their qualifications and experience.

Security Clearance Requirements:

This position requires all candidates to be U.S. Citizens and possess an active TS/SCI Security Clearance with a Polygraph. We are unable to sponsor new clearances for this role.

Responsibilities

• Perform quality control on incoming requests, monitor, and process requests to closure.
• Perform quality control on incoming work items.
• Generate new actions based on incoming requests.
• Communicate and coordinate actions with stakeholders.
• Draft, format, and facilitate coordination of SPFs.
• Analyze and summarize key points relevant to government decision makers.
• Prepare meeting agendas, record decisions, and track follow-on actions to closure.
• Collect and compile information to report statuses and metrics.
• Train new team members.
• Assists in designing and creating web pages, data storage mechanisms and, documenting new and existing procedures.
• Assists in the implementation of operating methods to improve processing, distribution of information, and process controls.

Qualifications

Required Background (All Levels)

• Relevant experience supporting compliance, legal, auditing, or operational mission functions
• Experience working in environments directly supporting customer missions (e.g., intelligence, collection, cybersecurity, or operations)
• Degree in Law, Business, Accounting, or a related field (such as Finance, Economics, Management, or Information Technology)

Experience & Education

• Six (6) years of relevant experience with an Associate's degree
• Five (5) years of relevant experience with a Bachelor's degree
• Three (3) years of relevant experience with a Master's degree
• Two (2) additional years of relevant experience may substitute for an Associate's degree (up to eight (8) years total)

Expected Scope

• Independently manages complex operational actions from intake through closure
• Performs advanced analysis and prepares summaries for senior government decision‑makers
• Leads quality control efforts and process improvement initiatives
• Trains and mentors junior staff
• Assists in developing procedures, improving workflows, and supporting operational controls
• May contribute to documentation, web pages, or data storage mechanisms

About WOOD

Fringe Benefits:

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
• Professional Development: Opportunities for training, certifications, and career advancement.
• Work-Life Balance: Flexible work schedules and remote work options.
• Wellness Programs: Employee assistance programs, wellness initiatives, and gym membership discounts.

Why Join Us?

• Career Growth: Take advantage of professional development opportunities and career advancement. As a vital part of impactful projects, you will have the chance to drive innovation and shape the future of government systems engineering.
• Supportive Environment: Work in a collaborative and flexible environment that values work-life balance. Join a team of top-tier professionals and engage in dynamic, cross-functional collaboration. Your strategic mindset and proactive approach will be highly valued and supported.
• Competitive Compensation: Enjoy a competitive salary and comprehensive benefits package. We recognize and reward your expertise and dedication to excellence.

WOOD is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.