Help Desk Technician Tier 3

Job Title: Help Desk Technician Tier 3

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:
The Satellite Communications Operations Help Desk Technician Tier 3 - Senior provides technical support to all DoD users by resolving complex technical issues and inquiries. Provide advanced technical assistance for C2ISR Data Transport Infrastructure across global operational environments. Support focuses on rapid incident response, network troubleshooting, and coordinating service interruptions for transport infrastructure systems.

Responsibilities:

• Provide Tier 3 expertise, contributing to enhanced situational awareness of DoD mission-critical SATCOM network infrastructures
• Assist in maintaining and executing backup and disaster recovery plans for enterprise COOP
• Deliver Tier 3 technical support and incident resolution for C2ISR platforms and systems.
• Ensure smooth operation and maintenance of mission critical infrastructure services and operational effectiveness of satellite communication systems
• Liaise with commercial service vendors/providers, U.S. Government, , and DoD entities to resolve outages and manage installations/terminations.
• Investigate user information, network, and communications needs; recommend software and hardware purchases.
• Maintain circuit records and trouble logs.
• Supporting operations 24 hours a day, seven days a week, 365 days a year (24/7/365) - shift work

Qualifications:
Required:

• Active TS/SCI security clearance
• Bachelor's in computer science, Cybersecurity, Information Systems
• 7 years' experience with C2ISR Data Transport Infrastructure systems and networks
• CompTIA A+, Network +, GIAC Security Essentials (GSEC) and Certified Network Defender (CND) certifications
• CCNP
• Obtain DoD-approved IA baseline certification for ADP-III/IT-III based on IAT level and CE/Operating System (OS) certificate within 6-months of hire

Desired:

• Experience with Role Specific Tools: Service Desk ticketing systems (ServiceNow, Remedy); knowledge base repositories; remote desktop support tools (Microsoft Remote Desktop, TeamViewer); collaboration platforms (Microsoft Teams, Zoom, Outlook); PC diagnostic utilities; network connectivity testers; audio visual troubleshooting tools; inventory and asset management systems; documentation templates for procedures and trouble logs. eMASS internal audit portals; Excel/SharePoint audit templates; CMDB with version control; Power BI with R/Python integration; Tableau; predictive analytics engines; Teams; Azure AD role-based access; mobile access via Power Apps."

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:
$70,100 - $147,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.