SUPPLY TECHNICIAN (TITLE 32)

Duties

As a SUPPLY TECHNICIAN (TITLE 32), GS-2005-5/6/7, you will act as the focal point for customer assistance in the resolution of supply and service problems and complaints. Act as a technical expert in various supply and service areas such as subsistence, ammunition, excess, Petroleum, Oils and Lubricants (POL), turn-in, federal property and related reports of survey.Major Duties - This is NOT an all-inclusive list:

• Identify and resolve customer complaints such as lost shipments, issue shortages, back orders on priority requisitions, erroneously canceled requisitions, excessive order shipment times, warehouse refusals, etc.
• Follow up to ensure issues have been resolved to the satisfaction of the customer and supervisor.
• Make regular contact and visit with other USPFO activities, maintenance activities, supported units, inventory control points, supply activities from other states, and higher headquarters to gather information and resolve supply problems.
• Research such areas as document flow and control, report accuracy, funds utilization, priority management and regulatory compliance.
• Analyze customer complaints for trends or evidence of systemic problems.
• Support mobilization mission of logistical support for units mobilizing for federal missions.
• Provide input to supervisors and program managers to correct procedural problems on automation and improve overall operations.
• Recommend corrective action and/or advise the Supply System Analyst of problems requiring in depth systematic analysis.
• Serve as the point of contact for customers with supply and service problems.

Requirements

Conditions of employment

• IAW The Fair Chance Act, Agency employees may not request criminal history information at the point of initial application, upon receipt of an application, or prior to, during or after a job interview. If an Optional Form (OF) 306, Declaration of Employment is submitted prior to the point of a conditional offer, questions related to background information section may not be asked.
• This is an excepted service position that requires membership in the Illinois National Guard and in the military grade listed in the announcement. This is required prior to the effective date of placement. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.
• Selectee will be required to wear the military uniform.
• Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
• Males born after 31 December 1959 must be registered for Selective Service.
• Federal employment suitability as determined by a background investigation.
• This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
• Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day.
• Participation in direct deposit is mandatory.
• **INDEFINITE POSITION - MAY NOT BECOME PERMANENT** This position is a time limited indefinite resource. Permanent employees that apply, if selected, will lose permanent tenure.
  

Qualifications

AREA OF CONSIDERATION: The areas of consideration for this position, Title 32 Excepted Service (32 U.S. Code § 709), will be in the following manner and sequence:

• The FIRST area of consideration for this position will be all excepted permanent and indefinite temporary technicians within the ILNG.
• The SECOND area of consideration will be all current Federal Employees.
• The THIRD area of consideration will be all Federal re-employment eligible.
• The FOURTH area of consideration will be applicants willing to become T32 Dual Status Technicians and gain ILNG membership.
• The FIFTH area of consideration will be U.S. Citizens.

Military Grades: Not to exceed rank of WO1.

GENERAL EXPERIENCE : Must possess experience, education, or training in a variety of operations or situations concerned with substance or content of supply actions, requiring ability to decide course of action to take, considering the circumstances or conditions encountered and experience using computer and automation systems.

SPECIALIZED EXPERIENCE : GS-07 Level- Must possess specialized experience which includes at least 12 months at the lower-level GS-06 experience, education, or training which demonstrates a thorough knowledge of governing supply regulations, policies, procedures, and instructions applicable to the specific assignment; experience conducting extensive searches for required information, reconstructing records for complex supply transactions and/or providing supply operations support for activities involving specialized or unique supplies, equipment, or parts; experience performing routine aspects of supply work based on practical knowledge of standard procedures, where assignments included individual case problems related to a limited segment in one of the major areas of supply management. GS-06 Level- Must possess specialized experience which includes at least 12 months at the lower-level GS-05 experience, education, or training which demonstrates knowledge of governing supply regulations, policies, procedures, and instructions applicable to the specific assignment; experience conducting searches for required information, reconstructing records for routine supply transactions and/or providing supply operations support for activities involving specialized or unique supplies, equipment, and parts; experience performing routine aspects of supply specialist work based on practical knowledge of standard procedures, where assignments included individual case problems related to a limited segment in one of the major areas of supply management. GS-05 Level- Must possess specialized experience which includes experience, education, or training which demonstrates knowledge of standardized supply regulations, policies, procedures, or other instructions relating to the specific functions assigned; experience that demonstrates knowledge of one or more automated supply databases to enter and retrieve recurring reports; experience using working knowledge of the structure of a supply organization and the organizations serviced.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, i.e. the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed below. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position.

Education

Substitution of Education for Specialized Experience Completion of 2 academic years of education in an accredited college or university will satisfy the requirements for GS-4 positions. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience for GS-5 positions

You must provide OFFICIAL transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.

Additional information

• If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency ( ).
• If you are needing some extra information regarding Federal Resumes, you should consider these tips from USA Jobs: .