Job Requirements
Montgomery, AL
Top Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Duties
1. Serves as an advisor to the Supervisory Logistics Information Technology (LIT) Specialist (SASMO) and Systems Administrator on all Combat Service Support (CSS) Automated Logistics Systems and Programs. Exercises knowledge and oversight for all matters pertaining to the fielding and operation of Automated Logistics System and Programs. Utilizes an extensive knowledge of logistics programs/operations and a clear understanding of automated systems to manage projects and programs for systems integration of CSS automation. Identifies funding requirements to support SASMO operations, justifies and submits budget requirements for State operating budget, and executes funds received. Is the technical expert within the state/territory responsible for providing technical and functional guidance for serviced Automated Logistics Systems and Programs. Serves as project leader/supervisor responsible for developing, assigning, and coordinating duties and projects for LIT systems administrators. (40%)
2. Perform Software conversion, hardware fielding and continuous support. Researches and resolves hardware, software, and applications program problems by troubleshooting and working with user, NGB support agencies, and/or manufacturer/vendors/representatives as required. Develops/implements programs to ensure software and vulnerabilities updates are applied in proper order. Coordinates and communicates with Department of the Army (DA), National Guard Bureau (NGB), and Program Executive Office/Program Manager, regarding CSS operations and automated systems support, problem resolution, software upgrades and change packages. Assists functional users in automated CSS systems management and operation. Provides advisory services for functional users. Provides requested information gathered through the analysis of available documentation such as functional user manuals, regulations, operations manuals, and technical support manuals. Provides assistance to functional users in the identification of computer problems, troubleshooting diagnostics and resolution of technical problems identified in trouble tickets and initial setup of serviced automated logistics information system computers to include loading software, configuring modem and network card(s), assigning Internet Protocol (IP) addresses with correct subnet, connectivity to the network as required, coordinating with other support personnel and completing technical inspections. Provide hands on technical support to all State/Territory unit Logistics Automation Systems in order to provide uninterrupted operation and support. (20%)
3. Analyzes requirements, manages, and coordinates automated logistics information system hardware and peripherals pertaining to the receipt, distribution, installation, and life cycle management of devices that are directed to be managed at unit/state level. Installs, tests, and evaluates automated logistics information system hardware. Manages the State/Territory CSS automation hardware tactical computer exchange (TCX) (aka equipment float) program and ensures accountability of exchanges. Performs organizational and direct support level automated logistics information system hardware maintenance as required. Determines systemic problems during maintenance of hardware or in the application of software and initiates corrective action as needed. Provides operator level assistance on Automated Logistics Information Systems and Programs. Troubleshoots Automated Logistics Information Systems and Programs. Coordinates and administers assigned training programs. Provides technical assistance to functional users for start-up and operation of automated logistics information systems and programs. (20%)
4. Serves as the point of contact for the Sustainment Automation Support Management Office (SASMO) Work Order Desk. Provides telephone coverage for users requesting assistance with hardware/software via a help desk, resolve problems, escalates complex issues to enterprise systems or to a technical specialist/contractor supplied support services; as well as prepares and accomplishes all workorder work order routing. Maintains an automated database of customer requests, ensuring that current statuses are updated. Provides reports to supervisor for unusual problems or upon request. Administers and coordinates warranty contracts related to system support. Provides technical assistance and support on computer and other IT related problems. Technical assistance includes equipment operation and maintenance, analytical techniques to test and analyze computer equipment malfunctions and software errors. Provides timely, courteous, and professional service when conversing and interacting with users both telephonically and face-to-face. Provides technical assistance to local functional users to minimize operational disruptions. (15%)
Performs other duties as assigned.
PLEASE CONTACT HRO FOR COMPLETE POSITION DESCRIPTION.
Requirements
Conditions of employment
MILITARY REQUIREMENTS: This is an excepted service position that requires membership in a compatible military grade in the Alabama Army National Guard. Applicants who are not currently a member of the Alabama Army National Guard must be eligible for immediate membership. If you are not sure you are eligible for military membership, please contact an Alabama Army National Guard recruiter at 800-464-8273 prior to applying for this position.
MINIMUM MILITARY RANK: SGT
MAXIMUM MILITARY RANK: CW4
EXPERIENCE REQUIREMENTS: Each applicant must fully substantiate (in his/her own words) that he/she meets the requirements of the Specialized Experience listed below: Otherwise, the applicant will be considered unqualified for this position. DO NOT COPY THE VACANCY ANNOUNCEMENT OR THE POSITION DESCRIPTION. DOING SO MAY RESULT IN DISQUALIFICATION FOR THE POSITION.
GENERAL EXPERIENCE: Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
SPECIALIZED EXPERIENCE: 1-year specialized experience equivalent to at least the next lower grade. In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
KNOWLEDGE REQUIRED:
-- Ability to establish Logistics Information Systems on land or satellite-based networks and operate systems in order to verify connectivity and system functionality for computers, network equipment and associated peripheral devices.
-- Ability to trouble shoot and provide staff advisory/user assistance, training, evaluative services and functions to enhance computer system operability/interoperability.
-- Knowledge of DOD, DA, and NGB IT regulations, policy, and guidance.
-- Knowledge of data processing rules, operating procedures, terminology, codes, processing methods, network integration, and current operating system hardware and software characteristics, capabilities, and limitations combined with a knowledge of State/Territory technical and administrative requirements and procedures sufficient to research and evaluate feasibility of proposed automation applications, develop programs and make recommendations on new and upgraded hardware and software.
-- Knowledge of Army National Guard (ARNG) CSS related missions, objectives, terminology, and management practices sufficient to recognize probable areas of interaction and overlap between proposed applications and existing systems.
-- Knowledge of standard computer systems sufficient to troubleshoot hardware and software problems and skill to isolate causes.
-- Knowledge of capabilities and limitations of a variety of hardware and operating systems; technical characteristics of computer equipment systems and software; and established equipment testing methods and terminology.
-- Knowledge of instructional and communication techniques sufficient to conduct required training, provide customer/user assistance while improving their self-sufficiency and productivity with the equipment and software.
Education
SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE:
Ph.D.
or
equivalent doctoral degree
or
3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree
You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.
Additional information
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency ( ).
**This position may be authorized a recruitment or relocation incentive for up to 25%. All incentives must be approved prior to the employee in processing.**
1. Serves as an advisor to the Supervisory Logistics Information Technology (LIT) Specialist (SASMO) and Systems Administrator on all Combat Service Support (CSS) Automated Logistics Systems and Programs. Exercises knowledge and oversight for all matters pertaining to the fielding and operation of Automated Logistics System and Programs. Utilizes an extensive knowledge of logistics programs/operations and a clear understanding of automated systems to manage projects and programs for systems integration of CSS automation. Identifies funding requirements to support SASMO operations, justifies and submits budget requirements for State operating budget, and executes funds received. Is the technical expert within the state/territory responsible for providing technical and functional guidance for serviced Automated Logistics Systems and Programs. Serves as project leader/supervisor responsible for developing, assigning, and coordinating duties and projects for LIT systems administrators. (40%)
2. Perform Software conversion, hardware fielding and continuous support. Researches and resolves hardware, software, and applications program problems by troubleshooting and working with user, NGB support agencies, and/or manufacturer/vendors/representatives as required. Develops/implements programs to ensure software and vulnerabilities updates are applied in proper order. Coordinates and communicates with Department of the Army (DA), National Guard Bureau (NGB), and Program Executive Office/Program Manager, regarding CSS operations and automated systems support, problem resolution, software upgrades and change packages. Assists functional users in automated CSS systems management and operation. Provides advisory services for functional users. Provides requested information gathered through the analysis of available documentation such as functional user manuals, regulations, operations manuals, and technical support manuals. Provides assistance to functional users in the identification of computer problems, troubleshooting diagnostics and resolution of technical problems identified in trouble tickets and initial setup of serviced automated logistics information system computers to include loading software, configuring modem and network card(s), assigning Internet Protocol (IP) addresses with correct subnet, connectivity to the network as required, coordinating with other support personnel and completing technical inspections. Provide hands on technical support to all State/Territory unit Logistics Automation Systems in order to provide uninterrupted operation and support. (20%)
3. Analyzes requirements, manages, and coordinates automated logistics information system hardware and peripherals pertaining to the receipt, distribution, installation, and life cycle management of devices that are directed to be managed at unit/state level. Installs, tests, and evaluates automated logistics information system hardware. Manages the State/Territory CSS automation hardware tactical computer exchange (TCX) (aka equipment float) program and ensures accountability of exchanges. Performs organizational and direct support level automated logistics information system hardware maintenance as required. Determines systemic problems during maintenance of hardware or in the application of software and initiates corrective action as needed. Provides operator level assistance on Automated Logistics Information Systems and Programs. Troubleshoots Automated Logistics Information Systems and Programs. Coordinates and administers assigned training programs. Provides technical assistance to functional users for start-up and operation of automated logistics information systems and programs. (20%)
4. Serves as the point of contact for the Sustainment Automation Support Management Office (SASMO) Work Order Desk. Provides telephone coverage for users requesting assistance with hardware/software via a help desk, resolve problems, escalates complex issues to enterprise systems or to a technical specialist/contractor supplied support services; as well as prepares and accomplishes all workorder work order routing. Maintains an automated database of customer requests, ensuring that current statuses are updated. Provides reports to supervisor for unusual problems or upon request. Administers and coordinates warranty contracts related to system support. Provides technical assistance and support on computer and other IT related problems. Technical assistance includes equipment operation and maintenance, analytical techniques to test and analyze computer equipment malfunctions and software errors. Provides timely, courteous, and professional service when conversing and interacting with users both telephonically and face-to-face. Provides technical assistance to local functional users to minimize operational disruptions. (15%)
Performs other duties as assigned.
PLEASE CONTACT HRO FOR COMPLETE POSITION DESCRIPTION.
Requirements
Conditions of employment
- NATIONAL GUARD MEMBERSHIP IS REQUIRED. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.
- This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard, required prior to the effective date of placement.
- Selectee will be required to wear the military uniform.
- Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.
- May be required to successfully complete a probationary period.
- Participation in direct deposit is mandatory.
- May occasionally be required to work other than normal duty hours; overtime may be required.
MILITARY REQUIREMENTS: This is an excepted service position that requires membership in a compatible military grade in the Alabama Army National Guard. Applicants who are not currently a member of the Alabama Army National Guard must be eligible for immediate membership. If you are not sure you are eligible for military membership, please contact an Alabama Army National Guard recruiter at 800-464-8273 prior to applying for this position.
MINIMUM MILITARY RANK: SGT
MAXIMUM MILITARY RANK: CW4
EXPERIENCE REQUIREMENTS: Each applicant must fully substantiate (in his/her own words) that he/she meets the requirements of the Specialized Experience listed below: Otherwise, the applicant will be considered unqualified for this position. DO NOT COPY THE VACANCY ANNOUNCEMENT OR THE POSITION DESCRIPTION. DOING SO MAY RESULT IN DISQUALIFICATION FOR THE POSITION.
GENERAL EXPERIENCE: Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
SPECIALIZED EXPERIENCE: 1-year specialized experience equivalent to at least the next lower grade. In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
KNOWLEDGE REQUIRED:
-- Ability to establish Logistics Information Systems on land or satellite-based networks and operate systems in order to verify connectivity and system functionality for computers, network equipment and associated peripheral devices.
-- Ability to trouble shoot and provide staff advisory/user assistance, training, evaluative services and functions to enhance computer system operability/interoperability.
-- Knowledge of DOD, DA, and NGB IT regulations, policy, and guidance.
-- Knowledge of data processing rules, operating procedures, terminology, codes, processing methods, network integration, and current operating system hardware and software characteristics, capabilities, and limitations combined with a knowledge of State/Territory technical and administrative requirements and procedures sufficient to research and evaluate feasibility of proposed automation applications, develop programs and make recommendations on new and upgraded hardware and software.
-- Knowledge of Army National Guard (ARNG) CSS related missions, objectives, terminology, and management practices sufficient to recognize probable areas of interaction and overlap between proposed applications and existing systems.
-- Knowledge of standard computer systems sufficient to troubleshoot hardware and software problems and skill to isolate causes.
-- Knowledge of capabilities and limitations of a variety of hardware and operating systems; technical characteristics of computer equipment systems and software; and established equipment testing methods and terminology.
-- Knowledge of instructional and communication techniques sufficient to conduct required training, provide customer/user assistance while improving their self-sufficiency and productivity with the equipment and software.
Education
SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE:
Ph.D.
or
equivalent doctoral degree
or
3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree
You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.
Additional information
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency ( ).
**This position may be authorized a recruitment or relocation incentive for up to 25%. All incentives must be approved prior to the employee in processing.**
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