Service Desk Analyst (Active DoD Security Clearance)

Zachary Piper Solutions is seeking a Service Desk Analyst to provide Tier II IT support on a 5-year DoD program in Arlington, VA. The Service Desk Analyst will be responsible for managing tickets in BMC Remedy and resolving Active Directory, Windows 10, Cisco, mobile device, other IT issues for VIPs and other end users.

2 Shift Options (Onsite Work in Arlington, VA) :

• Monday-Friday: 8:00AM-4:00PM EST

• Tuesday-Saturday: 7:00AM-3:00PM EST

Responsibilities of the Service Desk Analyst include:

• Provide Tier 2 IT support for end users and VIPs

• Troubleshoot various hardware and software issues using Cisco, Palo Alto, and Microsoft tools

• Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems

• Perform Active Directory user account administration and password resets

• Manage and resolve incident support tickets in BMC Remedy and ServiceNow

• Answer questions for users via phone, email, live chat, and instant message

Required Qualifications for the Service Desk Analyst include:

• Must have an Active DoD Secret or TS Clearance

• Must have a CompTIA Security+ Certification or equivalent/higher level certification

• Must have experience working in a DoD/Military environment

• 2-3+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management

• Experience providing technical support for software applications, mobile devices, hardware, and network systems

• Experience using some or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.

Compensation for the Service Desk Analyst include:

• Salary Range: $34.62/hr

• Full Benefits: Cigna Medical, Dental, Vision, 401K, sick leave as required by law.

This job was posted on 3/27 and will be open for 30 days.

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