Job Requirements
Fort Meade, MD
Top Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Duties
Conditions of employment
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
A qualified candidate must possess the following:
Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in:
- Participating in the planning and delivery of a full range of IT customer support services;- Installing, configuring, upgrading and trouble shooting hardware and software components;
- Presenting formal and informal training and assistance to customers;
- Reporting, responding to, and resolving customer requests.
Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Experience MUST be reflected on your Resume at the time of application
Additional information
Area of Consideration
- Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
- Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems.
- Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.
- Presents formal and informal training to customers. Reports, responds to and resolves customer requests.
- Applies information security and information assurance policy, principles and practices.
Conditions of employment
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one-year probationary period may be required.
- Satisfactorily complete an employment verification (E-Verify) check.
- Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 5 background investigation.
- Require TS/SCI Background Investigation and Drug Test.
- Occasional Travel may be required for this position.
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
A qualified candidate must possess the following:
Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in:
- Participating in the planning and delivery of a full range of IT customer support services;- Installing, configuring, upgrading and trouble shooting hardware and software components;
- Presenting formal and informal training and assistance to customers;
- Reporting, responding to, and resolving customer requests.
Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Experience MUST be reflected on your Resume at the time of application
Additional information
Area of Consideration
- This job is open to candidates who ive Local (Within a 50-mile commuting radius of Fort Meade, Maryland).
- If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
- Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3:00 PM CST on 03/30/2026 to ensure timely processing.
- Important : Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.
- Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest.
- This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
- Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.
- Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See for details.
- After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.
- Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
- Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
- Click this URL to view the kit:
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