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Software Development and Support Engineer

Arena Technical Resources

Posted today

Job Requirements

Springfield, VA
Top Secret/SCI Polygraph not specified
Senior Level Career (10+ yrs experience)
$170,000 - $180,000

Job Description

Job Title: Software Development and Support Engineer

Location: Springfield, VA

Eligibility: Candidate must possess an active TS/SCI clearance and be
willing to obtain a CI Polygraph

Job Description:

Supports existing regional staff located onsite to ensure applications
and services running on-premise are functioning as expected.

Serves as Tier 3 CONUS operations support to address technical issues or
high impact incidents in conjunction with regional staff and leads.

Captures "Lessons Learned" from incidents in the form of after action
items providing feedback to the development team for fixes or
enhancements while also maintaining a living set of playbooks to assist
in future remediation that Tier 1 & 2 team members can utilize.

Communicates across teams when an incident requires input and/or
resolution from externals (ex. Application Owners, Networking, IDAM
Providers)

EDUCATION:

Bachelor's Degree in Computer Science, Engineering or a related
technical discipline, or the equivalent combination of education,
technical training, or work/military experience.

QUALIFICATIONS:

8+ years of related software development experience

Required Skills:

Proficiency in system administration and maintenance

Understanding of DevOps principles and tools (e.g., Docker, Kubernetes,
Jenkins).

Experience with Containerization and Kubernetes.

Experience using Helm Charts

Troubleshooting and problem-solving skills related to hardware, software
and network issues.

Ability to perform root cause analysis for system failures and implement
corrective actions.

Basic experience with scripting languages such as Python, Bash, or
PowerShell.

Capacity to make decisions under pressure and manage competing
priorities.

Strong communication skills to liaise with stakeholders and convey
technical information effectively.

Strong analytical and critical thinking skills.

Ability to work independently as well as in a team environment.

Customer-focused mindset with a dedication to meeting service level
agreements (SLAs) and customer expectations.

Active TS/SCI clearance required and eligibility to obtain a CI poly

Desired Skills:

Experience managing container platforms (e.g., Openshift, Rancher)

Strong experience with scripting languages such as Python, Bash, or
PowerShell

Ability to troubleshoot Postgres Databases

Familiarity with graph databases (e.g., RedisGraph, Neo4j)

Familiarity with messaging systems (e.g., Pulsar, Kafka, NATS JetStream)
group id: 10270075
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