Supervisory Emergency Services Dispatcher

Duties

• Assign work and special duties through three (3) Shift Lead Dispatchers.
• Develop employee performance standards.
• Appraise subordinates on their performance of duties.
• Initiate requests for filling vacancies or for additional personnel to meet work requirements.
• Plan for current and short-range operations based on review of workload, applicable policies, and anticipated requirements of the organization.
• Develops and maintains a comprehensive budget for the E911Communications Branch.
• Conduct random center equipment inventories, systems updates and system inquires to ensure that equipment is operating to the highest standard.
• Serve as Project Manager for the implementation of activities related to the Computer-Aided Dispatch (CAD) System and CAD Enhanced 911 and future upgrades with intergraded software.
• Manage an accredited Public Safety Answering Point (PSAP) 911 communications center.
• Operate communications equipment (TDD) for the hearing impaired, conveying messages, taking and making calls.
• Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.
• Monitor status and availability of police, fire, and medical field units to assure an appropriate response is made.

Requirements

Conditions of employment

• Incumbent must obtain and maintain a secret security clearance.
• Incumbent must obtain and maintain certification in Cardiopulmonary Resuscitation (CPR),continuous current certification is a condition of employment.
• Incumbent must obtain and maintain certification Advanced Medical Priority Dispatch System certification, continuous current certification is a condition of employment.
• Incumbent must obtain and maintain a Telecommunication II certification, continuous current certification is a condition of employment.
• The incumbent must be able to obtain/maintain access to criminal justice information systems.
• Incumbent must obtain and maintain DoD Hazardous Materials Awareness certification, continuous current certification is a condition of employment.
• This position is subject to rotating shifts where the incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends, and holidays).
• Incumbent is required to work (Mission Essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• The incumbent is required to obtain and maintain a Texas Crime Information Center (TCIC) and National Crime Information (NCIC) training, and pass the course(s) with pre-determined requirements set by the Texas Department of Public Safety.
• The incumbent is responsible for attaining Continuing Dispatch Education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.
• The incumbent is responsible for attaining continuing dispatch and Intrusion Detection education requirements through in-service training that is offered locally and pass with predetermined course requirements.
• The work is performed in a highly stressful, restricted office environment.
• Position is subject to recall to duty. Incumbent must maintain a functioning telephone at their residence to aid in contact during recall/emergency situations.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 11. While probationary the incumbent can be terminated with limited appeal rights.
• This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG). A one year probation to assess your ability to perform supervisory duties is required unless previously completed.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See for an extensive list of document requirements for all employment authorities.

• Current Department of Army Civilian Employees
• Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army)
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Appropriated Fund Instrumentality (NAFI)
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the experiencerequirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is .

Specialized Experience:

In-Service Applicants: One year of specialized experience which includes receiving emergency and non-emergency phone calls; determining type of emergency situation, and initiating appropriate response to each; and performing crisis intervention with distraught emergency callers during high-risk situations. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).

Or

Other Applicants: One year of specialized experience which includes receiving emergency and non-emergency phone calls; determining type of emergency situation, and initiating appropriate response to each; and performing crisis intervention with distraught emergency callers during high-risk situations. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-10).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone -- no substitution of education for experience is permitted.

You will be evaluated on the basis of your level of competency in the following areas:

• Leadership
• Manages Human Resources
• Strategic Thinking

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

This job does not have an education qualification requirement.

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Direct deposit of pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the information sheet.
• This is a Transportation Management position.
• Salary includes applicable locality pay or Local Market Supplement.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit for more information.
• Permanent Change of Station (PCS) allowances may be authorized.
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Salary negotiations for those candidates who are new to Federal service may be authorized.
• Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized.