Posted today
Top Secret/SCI
Unspecified
Full Scope Polygraph
IT - Support
Chantilly, VA (On/Off-Site)
CRM Application Engineer
Location: Chantilly, VA (On-Site / Customer Site)
Clearance: TS/SCI with FSP
Employment Type: Full-Time
About RogueThink
RogueThink is a forward-thinking IT services provider supporting mission-critical federal programs. We deliver secure, high-impact technology solutions in classified environments while fostering a culture of integrity, accountability, and technical excellence.
Position Overview
RogueThink is seeking an Enterprise COTS / CRM Application Engineer to support mission-critical enterprise applications used for procurement, system configuration and deployment data, and IT asset management in a secure federal environment. This role supports the ongoing operations, maintenance, enhancement, and reliability of enterprise applications and related data workflows.
The ideal candidate will bring a background supporting complex CRM or commercial off-the-shelf (COTS) platforms in a production environment and will be comfortable working across application support, user issues, system improvements, interfaces, reporting, and technical documentation. Oracle Siebel is preferred; candidates with strong experience in comparable enterprise CRM/COTS platforms such as ServiceNow, Salesforce, or PeopleSoft will also be considered.
Key Responsibilities
• Provide operations and maintenance support for enterprise applications in a secure production environment.
• Implement application updates, configuration changes, and workflow improvements based on customer requirements.
• Monitor system health, performance, and application status, and help develop resolution plans for outages or failures.
• Deliver Tier 3 support for technical issues that affect end users and customer operations.
• Maintain application interfaces with other systems, databases, and external data sources.
• Translate business needs into technical requirements for enhancements and future application capabilities.
• Support dashboard, reporting, and visualization efforts that improve visibility, auditing, and decision-making.
• Partner with stakeholders, analysts, and technical teams to validate data and improve workflow efficiency.
• Assist with ETL and data migration efforts involving legacy and modernized systems.
• Prepare and maintain documentation supporting system security approvals, system security plans, and related artifacts.
• Follow Sponsor cybersecurity and risk management framework requirements throughout the application lifecycle.
• Track requirements, defects, and enhancement requests using a Sponsor-approved tracking system.
• Troubleshoot legacy application issues and contribute to reliability and performance improvements.
Required Qualifications
• Active TS/SCI with FSP
• Bachelor’s degree in computer science, Information Systems, Engineering, or a related field; equivalent experience may be considered.
• Background supporting enterprise CRM or COTS platforms in a production environment.
• Ability to work within client/server-based application environments and support application workflows.
• Familiarity with interfaces between applications, databases, and external systems.
• Ability to investigate technical issues, resolve user problems, and support operational continuity.
• Strong communication, analytical, and documentation skills.
Preferred Qualifications
• Knowledge of Oracle Siebel CRM data architecture.
• Familiarity with ServiceNow, Salesforce, PeopleSoft, or similar enterprise platforms.
• Understanding of Java, Oracle PL/SQL, stored procedures, triggers, or database scripting.
• Exposure to Oracle database environments and database configuration activities.
• Familiarity with Linux-based systems administration.
• Understanding of secure communications protocols such as OpenSSL and TLS.
• Exposure to data visualization tools such as Power BI, Tableau, QlikView, or D3.js.
• Familiarity with cloud services or hybrid environments.
• Knowledge of A&A, RMF, Body of Evidence, or related system security documentation processes.
• Exposure to DevOps and collaboration tools such as GitHub, Jira, or Confluence.
• Familiarity with Red Hat, CentOS, or Rocky Linux.
• Experience supporting defect tracking, discrepancy resolution, and application reliability improvements.
Why Join RogueThink
You will work on mission-critical federal programs that directly support national security and government transformation while collaborating with a high-performance engineering team that values innovation, autonomy, and technical excellence. This role provides access to secure development environments, exposure to emerging technologies, and meaningful opportunities for professional growth, including supported technical training, certifications, and clearance upgrades.
Benefits at RogueThink
At RogueThink, we believe our people are our greatest strength. We are committed to creating a supportive, rewarding, and growth-oriented environment. Our benefits reflect that commitment, with offerings designed to support your personal and professional well-being.
Compensation
We offer competitive compensation packages that reflect our core values of integrity, intelligence, and passion. In addition, performance bonuses are available to all employees and are based on individual contributions, company performance, and program management recommendations.
Retirement Plans
Our 401(k) Matching program provides dollar-for-dollar matching on the first 6% of employee contributions to a traditional or Roth 401(k) through Vanguard.
Employee Referral Bonuses
We value our employees’ trusted recommendations. To recognize these referrals:
• $8,000 bonus for successfully hired TS/SCI-cleared candidates
• $5,000 bonus for all other successful referrals
Paid Time Off (PTO)
RogueThink offers competitive PTO policies that consider both program requirements and employee seniority.
Observed Federal Holidays
We observe the following holidays:
• New Year's Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day
Insurance Coverage
We offer comprehensive insurance options, including:
• Health, Dental, and Vision Insurance
• Disability Insurance
• Accident and Critical Illness Insurance
• Life Insurance
Leave Policies
• Family Leave: Five paid days following the birth or adoption of a child
• Bereavement Leave: Three paid days for the loss of an immediate family member
Training and Development
We invest in our people. RogueThink offers a combination of online and in-person training to ensure our workforce stays ahead of industry trends and evolving technologies.
Educational Assistance
We support your professional and continuing education goals by offering tuition assistance for eligible programs.
Equal Opportunity Employer:
RogueThink is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees.
Location: Chantilly, VA (On-Site / Customer Site)
Clearance: TS/SCI with FSP
Employment Type: Full-Time
About RogueThink
RogueThink is a forward-thinking IT services provider supporting mission-critical federal programs. We deliver secure, high-impact technology solutions in classified environments while fostering a culture of integrity, accountability, and technical excellence.
Position Overview
RogueThink is seeking an Enterprise COTS / CRM Application Engineer to support mission-critical enterprise applications used for procurement, system configuration and deployment data, and IT asset management in a secure federal environment. This role supports the ongoing operations, maintenance, enhancement, and reliability of enterprise applications and related data workflows.
The ideal candidate will bring a background supporting complex CRM or commercial off-the-shelf (COTS) platforms in a production environment and will be comfortable working across application support, user issues, system improvements, interfaces, reporting, and technical documentation. Oracle Siebel is preferred; candidates with strong experience in comparable enterprise CRM/COTS platforms such as ServiceNow, Salesforce, or PeopleSoft will also be considered.
Key Responsibilities
• Provide operations and maintenance support for enterprise applications in a secure production environment.
• Implement application updates, configuration changes, and workflow improvements based on customer requirements.
• Monitor system health, performance, and application status, and help develop resolution plans for outages or failures.
• Deliver Tier 3 support for technical issues that affect end users and customer operations.
• Maintain application interfaces with other systems, databases, and external data sources.
• Translate business needs into technical requirements for enhancements and future application capabilities.
• Support dashboard, reporting, and visualization efforts that improve visibility, auditing, and decision-making.
• Partner with stakeholders, analysts, and technical teams to validate data and improve workflow efficiency.
• Assist with ETL and data migration efforts involving legacy and modernized systems.
• Prepare and maintain documentation supporting system security approvals, system security plans, and related artifacts.
• Follow Sponsor cybersecurity and risk management framework requirements throughout the application lifecycle.
• Track requirements, defects, and enhancement requests using a Sponsor-approved tracking system.
• Troubleshoot legacy application issues and contribute to reliability and performance improvements.
Required Qualifications
• Active TS/SCI with FSP
• Bachelor’s degree in computer science, Information Systems, Engineering, or a related field; equivalent experience may be considered.
• Background supporting enterprise CRM or COTS platforms in a production environment.
• Ability to work within client/server-based application environments and support application workflows.
• Familiarity with interfaces between applications, databases, and external systems.
• Ability to investigate technical issues, resolve user problems, and support operational continuity.
• Strong communication, analytical, and documentation skills.
Preferred Qualifications
• Knowledge of Oracle Siebel CRM data architecture.
• Familiarity with ServiceNow, Salesforce, PeopleSoft, or similar enterprise platforms.
• Understanding of Java, Oracle PL/SQL, stored procedures, triggers, or database scripting.
• Exposure to Oracle database environments and database configuration activities.
• Familiarity with Linux-based systems administration.
• Understanding of secure communications protocols such as OpenSSL and TLS.
• Exposure to data visualization tools such as Power BI, Tableau, QlikView, or D3.js.
• Familiarity with cloud services or hybrid environments.
• Knowledge of A&A, RMF, Body of Evidence, or related system security documentation processes.
• Exposure to DevOps and collaboration tools such as GitHub, Jira, or Confluence.
• Familiarity with Red Hat, CentOS, or Rocky Linux.
• Experience supporting defect tracking, discrepancy resolution, and application reliability improvements.
Why Join RogueThink
You will work on mission-critical federal programs that directly support national security and government transformation while collaborating with a high-performance engineering team that values innovation, autonomy, and technical excellence. This role provides access to secure development environments, exposure to emerging technologies, and meaningful opportunities for professional growth, including supported technical training, certifications, and clearance upgrades.
Benefits at RogueThink
At RogueThink, we believe our people are our greatest strength. We are committed to creating a supportive, rewarding, and growth-oriented environment. Our benefits reflect that commitment, with offerings designed to support your personal and professional well-being.
Compensation
We offer competitive compensation packages that reflect our core values of integrity, intelligence, and passion. In addition, performance bonuses are available to all employees and are based on individual contributions, company performance, and program management recommendations.
Retirement Plans
Our 401(k) Matching program provides dollar-for-dollar matching on the first 6% of employee contributions to a traditional or Roth 401(k) through Vanguard.
Employee Referral Bonuses
We value our employees’ trusted recommendations. To recognize these referrals:
• $8,000 bonus for successfully hired TS/SCI-cleared candidates
• $5,000 bonus for all other successful referrals
Paid Time Off (PTO)
RogueThink offers competitive PTO policies that consider both program requirements and employee seniority.
Observed Federal Holidays
We observe the following holidays:
• New Year's Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day
Insurance Coverage
We offer comprehensive insurance options, including:
• Health, Dental, and Vision Insurance
• Disability Insurance
• Accident and Critical Illness Insurance
• Life Insurance
Leave Policies
• Family Leave: Five paid days following the birth or adoption of a child
• Bereavement Leave: Three paid days for the loss of an immediate family member
Training and Development
We invest in our people. RogueThink offers a combination of online and in-person training to ensure our workforce stays ahead of industry trends and evolving technologies.
Educational Assistance
We support your professional and continuing education goals by offering tuition assistance for eligible programs.
Equal Opportunity Employer:
RogueThink is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees.
group id: 90984143
