Information Technology AV and Special Projects Staff

The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space- delivering innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you'll be part of a special collection of problem solvers, thought leaders, and innovators. Join us and take your place in space.

Job Summary

As the Information Technology AV and Special Projects Staff (IT Operations Coordinator III/IV) you will l ead IT operations as one of the primary coordinators for Enterprise Services Integration and specialized AV/special projects. You will serve as the Single Point of Contact (SPOC) for comprehensive IT operations across classified and unclassified environments, managing daily operations, providing hands-on technical support, and coordinating between stakeholders, customers, and internal teams. This is an exciting opportunity to shape how we deliver IT services.

The selected candidate will be required to work full-time on-site at our facility in Colorado Springs, CO.

What You'll Be Doing

Operational Leadership & Coordination

• Coordinate site maintenance schedules, perform system upgrades, and handle daily operational tasks
• Manage reactive (incident-driven) and proactive (preventative) IT processes including emergency responses, system health checks, and patch management
• Maintain local CCF/IDF communications closets, track IT inventory, and oversee Xerox print fleet operations
• Coordinate annual DRP refresh activities by reconciling inventory with ServiceNow CMDB

Technical Support & Project Management

• Provide hands-on technical support and serve as escalation point for complex IT challenges
• Monitor ticket estate using ServiceNow, ensuring timely escalation and resolution of incidents
• Use Jira to track projects including new IT services and infrastructure upgrades
• Gather requirements, plan and support IT projects, and complex corporate events

Stakeholder Engagement & Strategic Planning

• Interact with program support and executive personnel to understand unique site needs and identify audio visual, conferencing, and special project requirements
• Work closely with Aerospace IT leadership, program leadership, and domain experts to solution and support needs with techniques and tools compatible with Aerospace's enterprise architecture
• Liaison among Facilities, Security, Corporate Communications, and Enterprise Services teams
• Collaborate with event planners to ensure IT systems support scheduled events

Team & Vendor Management

• Oversee contracted IT resources by communicating priorities and assigning tickets/tasks for completion
• Monitor contractor performance to ensure service requirements are met or exceeded

Service Excellence

• Ensure high-quality, reliable, long-term support for implemented solutions
• Manage customer experience and expectations through evaluation of feedback, efficient practices, and continuous improvement of services
• Review processes to increase efficiency and ensure compliance with internal standards and security requirements

What You Need to be Successful

Minimum Requirements for the Information Technology AV and Special Projects Staff (IT Operations Coordinator III) include:

• Minimum (5) years of progressive experience in IT systems administration, infrastructure management, or related technical operations is required
• Proven track record of eliciting stakeholder requirements and translating them into effective technical solutions
• Demonstrated proficiency with IT service management (ITSM) tools and frameworks such as ServiceNow, ITIL, or similar platforms
• Strong commitment to service excellence with a customer-centric approach to user experience and operational delivery
• Excellent interpersonal skills with ability to build collaborative relationships across technical and non-technical stakeholders at all organizational levels
• This position requires a current and active TS/SCI security clearance, which is issued by the U.S. government. U.S. citizenship is required to obtain a security clearance

In addition to the above, the minimum requirements for the Information Technology AV and Special Projects Staff (IT Operations Coordinator IV) include :

• Minimum (7) years of progressive experience in IT systems administration, infrastructure management, or enterprise technology operations is required
• Proven leadership experience managing IT operations teams, technical staff, or cross-functional technology initiatives
• Advanced proficiency in ServiceNow and Jira with demonstrated success independently managing complex, multi-stakeholder projects from inception to completion
• Self-directed professional capable of operating autonomously, leading high-performing teams, driving strategic initiatives, and championing organizational process improvements

How You Can Stand Out

It would be impressive if you have one or more of these:

• Bachelor's degree in Computer Science, Information Technology, or related field is preferred
• Familiarity with Department of Defense (DoD) environments, security protocols, and contractor operations
• Background supporting IT operations in classified or secure environments with appropriate clearance handling
• Broad technical expertise across multiple infrastructure domains including desktops, servers, storage, networks, telecommunications, and audio/visual systems
• Proven track record managing or leading IT support teams serving diverse, multi-level customer populations
• Proficiency with ServiceNow or comparable IT service management (ITSM) platforms
• Skilled in vendor management, contractor oversight, and performance evaluation
• ITIL certification or demonstrated knowledge of IT service management best practices and frameworks
• Customer-centric approach with ability to shape user experience through feedback analysis, process optimization, and continuous service improvement initiatives

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skills.

(Min - Max)
$95,200.00 - $180,400.00

Pay Basis: Annual

Leadership Competencies

Our leadership philosophy is simple: every employee, regardless of level and role, can demonstrate leadership. At Aerospace, our commitment is our people. To cultivate our talent and ensure that we have a strong pipeline of future leaders, we want individuals who:

• Operate Strategically
• Lead Change
• Engage with Impact
• Foster Innovation
• Deliver Results

Ways We Reward Our Employees

During your interview process, our team will provide details of our industry-leading benefits.

Benefits vary and are applicable based on Job Type. A few highlights include:

• Comprehensive health care and wellness plans
• Paid holidays, sick time, and vacation
• Standard and alternate work schedules, including telework options
• 401(k) Plan - Employees receive a total company-paid benefit of 8%, 10%, or 12% of eligible compensation based on years of service and matching contributions; employees are immediately eligible and vested in the plan upon hire
• Flexible spending accounts
• Variable pay program for exceptional contributions
• Relocation assistance
• Professional growth and development programs to help advance your career
• Education assistance programs
• An inclusive work environment built on teamwork, flexibility, and respect

We are all unique, from various backgrounds and all walks of life, yet one thing bonds all of us to each other-the belief that we can make a difference. This core belief empowers us to do our best work at The Aerospace Corporation.

Equal Opportunity Commitment

The Aerospace Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity or expression, color, religion, genetic information, marital status, ancestry, national origin, protected veteran status, physical disability, medical condition, mental disability, or disability status and any other characteristic protected by state or federal law. If you're an individual with a disability or a disabled veteran who needs assistance using our online job search and application tools or need reasonable accommodation to complete the job application process, please contact us by phone at 310.336.5432 or by email at peoplemangmnt.mailbox@aero.org . You can also review Know Your Rights: Workplace Discrimination is Illegal .