Desktop Installation Technician

SMS is seeking a temporary a skilled and motivated Desktop Installation Technician to join our IT team. The successful candidate will be responsible for the installation, configuration, and maintenance of desktop computers, peripherals, and software for our employees. This role is crucial in ensuring our team has the technology they need to be productive and successful. The I2TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations.

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com .

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Responsibilities

*****Short Term Assignment April 15, 2026 - July 31, 2026*****This could be a little longer.

Responsibilities include:

• Install, configure, and upgrade desktop computers, laptops, printers, and other peripherals.
• Install and configure operating systems (primarily Windows) and various software applications.
• Troubleshoot and resolve hardware and software issues in a timely manner.
• Perform network troubleshooting and connectivity support.
• Provide technical support and training to end-users.
• Document all work performed in our help desk ticketing system.
• Maintain an inventory of all IT assets.
• Assist with the setup of new workstations

Qualifications

• Must possess an active DoD Top Secret/SCI security clearance.
• Proven experience as a Desktop Support Engineer, IT Technician, or similar role.
• Strong knowledge of computer hardware, software, and peripherals.
• Experience with installing internal computer components (e.g., RAM, hard drives, video cards) and their corresponding drivers.
• Experience with KVM switches and setting up multi-monitor configurations.
• Experience with Windows operating systems (Windows 10, Windows 11).
• Familiarity with basic network protocols (TCP/IP, DHCP, DNS).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• CompTIA A+ Certification preferred, but not required.
• Knowledge of ITIL practices preferred, as well as remote desktop support tool experience.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employmen t without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.