Posted today
Top Secret/SCI
Early Career (2+ yrs experience)
Unspecified
IT - Support
Tampa, FL (On-Site/Office)
Duties include but are not limited to:
• Troubleshooting and proactively resolving technical issues
• Responding to requests for technical support
• Providing recommendations for technical support
• Providing technical problem solving for customer support of database
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization
• May be required to work after core duty hours of 0600-1800, holidays, and weekends
Qualifications:
DoDD 8570 01-M IAT II (Security+ Certificate).
At least 1 year of previous experience working as a PC Tech or Help Desk.
Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude.
YEARS OF EXPERIENCE:
Min 6 years with HS Diploma, 4 years with AS/AA degree, or 2 years with BS/BA
Clearance Requirements: A DoD security clearance at the TS/SCI level is required
• Troubleshooting and proactively resolving technical issues
• Responding to requests for technical support
• Providing recommendations for technical support
• Providing technical problem solving for customer support of database
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization
• May be required to work after core duty hours of 0600-1800, holidays, and weekends
Qualifications:
DoDD 8570 01-M IAT II (Security+ Certificate).
At least 1 year of previous experience working as a PC Tech or Help Desk.
Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude.
YEARS OF EXPERIENCE:
Min 6 years with HS Diploma, 4 years with AS/AA degree, or 2 years with BS/BA
Clearance Requirements: A DoD security clearance at the TS/SCI level is required
group id: 90666338
