Posted today
Unspecified
Mid Level Career (5+ yrs experience)
Unspecified
IT - Support
University of Maryland, MD (On-Site/Office)
ARLIS ServiceNow Administrator
Position Overview
ARLIS is seeking an experienced ServiceNow Administrator with strong expertise in platform administration, development, and best‑practice governance. This role will be responsible for spearheading the comprehensive assessment and optimization of our ServiceNow environment across multiple modules, identify improvement opportunities, and drive implementation of scalable, sustainable solutions. The ideal candidate brings deep technical knowledge, strong communication skills, and the ability to partner with mission leads to modernize processes and enhance platform performance.
The Administrator MUST:
• Be a US Citizen
• Be able to work from 8:00AM-4:00PM EST
• Hold an ACTIVE ServiceNow CSA (Certified Systems Admin) certificate (mainline) and current delta exam for Zurich release
• Work onsite at our River Road location, 4600 River Road, Riverdale, MD 20737 Suite 150
Preferred experience:
• 5+ Years of ServiceNow administration and development
• Ideally holds a ServiceNow Certified Application Developer (CAD) certification
• Ideally is familiar with NIST-800+ security controls
Qualifications:
• Strong understanding of OOB configurations, platform architecture, and best practices.
• Hands‑on experience with ITSM, CMDB/ITAM, ITOM, GRC, and integrations.
• Ability to translate business needs into technical requirements.
Strong communication, documentation, and stakeholder‑management skills
Key Responsibilities
Platform Assessment & Analysis
• Conduct a comprehensive health assessment across core and extended ServiceNow modules, including ITSM, Employee Center/Service Portal, ITOM, CMDB/ITAM, GRC, Integrations/Automations, and Release/Delivery Management.
• Identify misconfigurations, technical debt, and deviations from out‑of‑box (OOB) best practices.
• Document findings, categorize issues into actionable workstreams, and provide root cause analysis with long‑term remediation strategies.
Stakeholder Engagement & Process Optimization
• Collaborate with departmental leaders / mission leads to identify manual processes suitable for automation or optimization within ServiceNow.
• Facilitate requirement‑gathering sessions, define scope, prevent scope creep, and establish realistic delivery timelines.
• Lead recurring cadence meetings to report progress, surface blockers, and maintain alignment with business objectives.
Remediation & Implementation Workstreams
The administrator will support implementation efforts across the following areas:
ITSM Optimization
• Streamline and enhance notifications, remove redundant post‑submission pages, correct widget data, improve urgency handling, implement topic taxonomy, optimize mail scripts, and configure proactive system alerts.
High‑Risk File Remediation
• Identify modified high‑risk files, refactor to safe and upgrade‑resilient patterns, and ensure alignment with OOB standards.
Automation & Integration Enhancements
• Replace inappropriate scheduled jobs with business rules.
• Improve Flow Designer monitoring and governance.
• Implement webhook/API integrations (e.g., Microsoft Service Health).
CMDB/ITAM Alignment
• Restore OOB alignment for asset class handling, CI creation, and naming conventions.
• Improve data quality while minimizing user impact.
Security & Compliance Hardening
• Align platform configurations with NIST 800‑171 controls.
• Review and optimize ACLs, implement dynamic permission segmentation, and support compliance control development.
• Review and assist with remediation of CVE findings via HIWAVE.
Upgrade Process Improvements
• Develop and execute best‑practice upgrade checklists, validation steps, and post‑upgrade health checks.
Advanced Scripting & Development
• Build and enhance server‑side scripts, business rules, script includes, and other advanced components beyond low‑code capabilities.
Knowledge Transfer & Governance
• Provide structured knowledge transfer to internal administrators, including:
◦ Daily/weekly admin checklists
◦ Monitoring strategies beyond basic platform health
◦ Long‑term maintenance recommendations
• Leverage ServiceNow HIWAVE resources to support platform maturity and project success.
• Configure automated approvals and communications to organization‑wide distribution lists.
Core Competency Areas
The role spans the full areas of ServiceNow administration and development, including:
• Business Rules & Server‑Side Scripting
• Notifications & Mail Scripts
• Data Quality & Governance
• Access Control (ACLs) & Security
• Auditing & Compliance
• Assignment & Routing Logic
• UX/UI & Service Portal/Employee Center
• Change & Release Management
• CMDB/CI Class Modeling
• Reporting & Dashboards
• User & Group Management
• Integrations & API/Webhook Development
• Additional duties as assigned
Position Overview
ARLIS is seeking an experienced ServiceNow Administrator with strong expertise in platform administration, development, and best‑practice governance. This role will be responsible for spearheading the comprehensive assessment and optimization of our ServiceNow environment across multiple modules, identify improvement opportunities, and drive implementation of scalable, sustainable solutions. The ideal candidate brings deep technical knowledge, strong communication skills, and the ability to partner with mission leads to modernize processes and enhance platform performance.
The Administrator MUST:
• Be a US Citizen
• Be able to work from 8:00AM-4:00PM EST
• Hold an ACTIVE ServiceNow CSA (Certified Systems Admin) certificate (mainline) and current delta exam for Zurich release
• Work onsite at our River Road location, 4600 River Road, Riverdale, MD 20737 Suite 150
Preferred experience:
• 5+ Years of ServiceNow administration and development
• Ideally holds a ServiceNow Certified Application Developer (CAD) certification
• Ideally is familiar with NIST-800+ security controls
Qualifications:
• Strong understanding of OOB configurations, platform architecture, and best practices.
• Hands‑on experience with ITSM, CMDB/ITAM, ITOM, GRC, and integrations.
• Ability to translate business needs into technical requirements.
Strong communication, documentation, and stakeholder‑management skills
Key Responsibilities
Platform Assessment & Analysis
• Conduct a comprehensive health assessment across core and extended ServiceNow modules, including ITSM, Employee Center/Service Portal, ITOM, CMDB/ITAM, GRC, Integrations/Automations, and Release/Delivery Management.
• Identify misconfigurations, technical debt, and deviations from out‑of‑box (OOB) best practices.
• Document findings, categorize issues into actionable workstreams, and provide root cause analysis with long‑term remediation strategies.
Stakeholder Engagement & Process Optimization
• Collaborate with departmental leaders / mission leads to identify manual processes suitable for automation or optimization within ServiceNow.
• Facilitate requirement‑gathering sessions, define scope, prevent scope creep, and establish realistic delivery timelines.
• Lead recurring cadence meetings to report progress, surface blockers, and maintain alignment with business objectives.
Remediation & Implementation Workstreams
The administrator will support implementation efforts across the following areas:
ITSM Optimization
• Streamline and enhance notifications, remove redundant post‑submission pages, correct widget data, improve urgency handling, implement topic taxonomy, optimize mail scripts, and configure proactive system alerts.
High‑Risk File Remediation
• Identify modified high‑risk files, refactor to safe and upgrade‑resilient patterns, and ensure alignment with OOB standards.
Automation & Integration Enhancements
• Replace inappropriate scheduled jobs with business rules.
• Improve Flow Designer monitoring and governance.
• Implement webhook/API integrations (e.g., Microsoft Service Health).
CMDB/ITAM Alignment
• Restore OOB alignment for asset class handling, CI creation, and naming conventions.
• Improve data quality while minimizing user impact.
Security & Compliance Hardening
• Align platform configurations with NIST 800‑171 controls.
• Review and optimize ACLs, implement dynamic permission segmentation, and support compliance control development.
• Review and assist with remediation of CVE findings via HIWAVE.
Upgrade Process Improvements
• Develop and execute best‑practice upgrade checklists, validation steps, and post‑upgrade health checks.
Advanced Scripting & Development
• Build and enhance server‑side scripts, business rules, script includes, and other advanced components beyond low‑code capabilities.
Knowledge Transfer & Governance
• Provide structured knowledge transfer to internal administrators, including:
◦ Daily/weekly admin checklists
◦ Monitoring strategies beyond basic platform health
◦ Long‑term maintenance recommendations
• Leverage ServiceNow HIWAVE resources to support platform maturity and project success.
• Configure automated approvals and communications to organization‑wide distribution lists.
Core Competency Areas
The role spans the full areas of ServiceNow administration and development, including:
• Business Rules & Server‑Side Scripting
• Notifications & Mail Scripts
• Data Quality & Governance
• Access Control (ACLs) & Security
• Auditing & Compliance
• Assignment & Routing Logic
• UX/UI & Service Portal/Employee Center
• Change & Release Management
• CMDB/CI Class Modeling
• Reporting & Dashboards
• User & Group Management
• Integrations & API/Webhook Development
• Additional duties as assigned
group id: 91122244
