IT Operations Specialist

Job Title: IT Operations Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Local

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Exciting Opportunity: Join Our Team as a Mission & Engineering Support IT Operations Specialist at JNWC!

As a CACI Mission & Engineering Support IT Operations Specialist supporting the Joint Navigation Warfare Center (JNWC), you will play a crucial role in enabling Positioning, Navigation, and Timing (PNT) superiority for the Department of Defense, interagency, and coalition partners. Located at Kirtland Air Force Base, New Mexico, the JNWC is the DOD's Center of Excellence for Navigation Warfare (NAVWAR) and PNT capabilities integration.

In this pivotal role, you will support the warfighter by providing expert IT operations support to assure and maintain PNT information systems. Your work will directly impact the reliability and efficiency of NAVWAR operations across all domains and military operations.

Responsibilities:

• System Monitoring and Operation: Monitor and operate electronic digital computers to process business, scientific, engineering, or other data according to operating instructions. Ensure the correct peripheral equipment is utilized, clear the system, and operate the equipment. Select and load input and output units with materials.
• Error Detection and Reporting: Continuously observe equipment, storage devices, printers, and control panels for operator messages or error indicators. Set up and run diagnostic tests, react appropriately to messages, and report errors or machine malfunctions as required.
• Incidental Work: Perform incidental work to machine operations such as maintaining production records, replenishing specified stock items, and distributing output materials.
• Customer Support: Schedule and coordinate customer deskside support for the installation of new software or to perform hardware or software break/fix activities. Investigate and resolve all connectivity issues related to end-user, site infrastructure, and IT equipment.
• Project Planning: Actively participate in construction project planning, providing detailed requirements for facility IT specifications.
• Break/Fix Coordination: Responsible for the on-site coordination of break/fix installations with hardware maintenance providers, providing after-hours support when required.
• Inventory Management: Execute and maintain IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings, and asset information.
• Technical Support: Oversee technical support for end-user devices and hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog, and wireless technologies.
• Process Enhancement: Recommend customer service and IT process support enhancements by researching and recommending new technologies and processes.

Qualifications:

Required:

• Security Clearance: Current Interim Secret clearance with the ability to obtain a TS/SCI while working.
• Education: BA/BS technical degree in computer science, information technology, or a related field.
• Experience: Information Assurance Level Technician experience in a large government consulting environment.
• Certifications: Must have one of the following IAT Level II Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CND.

Desired:

• Additional Certifications: Additional certifications or training equivalent to CompTIA, Security+, etc.

Why Join Us?

• Make an Impact: Contribute to national security and support cutting-edge NAVWAR solutions.
• Professional Growth: Enjoy mentorship opportunities and professional growth in a supportive environment.
• Collaborative Environment: Work with a diverse team of experts who are passionate about what they do.
• Stability and Security: Benefit from a stable and secure work environment with competitive compensation.

Ready to contribute to national security and advance your career? Apply now and take the first step toward an exciting opportunity with us!

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:
$58,500 - $122,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.