Supervisory Public Safety Dispatcher (Office Automation)

Duties

• Transmit requests for mutual aid through applicable Public Safety Answering Points (PSAPs) or emergency response jurisdictions.
• Relay mutual aid requests to/from the senior emergency response official.
• Approve requests for leave based on mission requirements.
• Make recommendations concerning the maintenance or replacement of equipment to ensure state-of-the-art equipment is requested.
• Resolve CAD hardware, software, ICIDs, CBRNE detection monitors/receivers, and program problems.
• Maintain telephone and radio communication equipment and proficiency in dispatching appropriate emergency forces.

Requirements

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A one year probation to assess your ability to perform supervisory duties is required unless previously completed.
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time. The work is performed in a highly stressful, restricted office environment.
• The incumbent is required to possess and maintain DoD Telecommunicator I and II (or equivalent) certification.
• The incumbent is required to obtain and maintain DoD Hazmat Awareness levels and Emergency Medical Dispatch certification within 6 months of employment.
• The incumbent is required to obtain and maintain, within 6 months of employment, a North Carolina State Division of Criminal Information (DCI) Operator Certification and Cardiopulmonary Resuscitation Certification.
• This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
• This position is subject to a pre-employment Drug Test Screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. Employee shifts are rotated on a regularly scheduled basis.
• This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position.
• Incumbent is required to wear a uniform.
• This position requires the incumbent to possess and maintain a certification in the Emergency Medical Priority Dispatch system.
• This position requires the incumbent to obtain and maintain a certification in the Emergency Police Priority Dispatch system within 6 months of employment.
• This position requires the incumbent to obtain and maintain a certification in the Emergency Fire Priority Dispatch System within 6 months of employment.
• This position requires the incumbent to be responsible for attaining continuing dispatch (CDE) requirements through in-service training that is offered locally.
• The incumbent must maintain an overall compliance score of 90 percent, or better by the Advanced Quality Assurance (AQUA) software.
• In accordance with AR 690-11, this position has been designated as "Key" and shall not be vacated during a national emergency or mobilization as doing so would seriously impair the capability of the organization to function effectively.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See for an extensive list of document requirements for all employment authorities.

• 30 Percent or More Disabled Veterans
• Current Department of Army Civilian Employees
• Current Department of Defense (DOD) Civilian Employee (non-Army)
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Appropriated Fund Instrumentality (NAFI)
• Non-Department of Defense (DoD) Transfer
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Reinstatement
• Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is .

Specialized Experience: One year of specialized experience which includes dispatching fire, police and emergency medical services to the scene of the incident; and maintaining an event log and drafting a daily situational report; and determining priority of response required; and assign work to subordinates based on difficulty. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08).

You will be evaluated on the basis of your level of competency in the following areas:

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-08).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone -- no substitution of education for experience is permitted.

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Direct deposit of pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the information sheet.
• This is a(n) CP-24 Transportation Career Field position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit for more information.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Student loan repayment may be authorized.
• Salary negotiations for those candidates who are new to Federal service may be authorized.
• Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized.
• Recruitment and relocation incentives may be authorized.
• Incentives are not automatic and are based on eligibility and availability of funds.