IT Project Manager- ServiceNow

Company Description

The Red Gate Group, founded in 2006, is a Service-Disabled Veteran-Owned Company based in Chantilly, VA. As an SDVOSB, the Red Gate Group has established a reputation for delivering quality multi-tiered services in intelligence analysis, strategic planning, program management, policy development, operational design, and technology integration. RGG delivers high-quality, customer-centric solutions around the world-from the foxhole to the highest levels of Government. Our motto, "Making a Difference for Country and Client," reflects our deep commitment to national security and service excellence. As an employer of choice, we offer comprehensive benefits including flexible time off, 11 paid holidays, immediate 401(k) eligibility with a generous match, and full medical, dental, and vision coverage. Our employees enjoy 100% company-paid life insurance and disability benefits, along with professional development assistance for degrees and certifications. We foster a culture of growth and work-life balance, backed by our commitment to supporting both our clients' missions and our employees' success. Join our team and be part of an organization that values both service excellence and employee wellbeing.

The Red Gate Group is seeking an experienced IT Project Manager with deep ServiceNow expertise to support the Defense Intelligence Agency (DIA) Chief Information Officer, Service Central Program Management Office (CIO-2). In this role you will lead and manage ServiceNow platform implementation projects, coordinating cross-functional teams to deliver enterprise IT Service Management (ITSM) capabilities on schedule and within budget while meeting DIA mission requirements.

Responsibilities:

• Lead and manage ServiceNow implementation projects from initiation through deployment, ensuring alignment with DIA enterprise IT strategy and program objectives
• Develop and maintain comprehensive project plans, schedules, and work breakdown structures for ServiceNow module deployments and platform enhancements
• Coordinate cross-functional project teams including developers, administrators, business analysts, and Government stakeholders
• Manage project scope, schedule, budget, and risk throughout the project lifecycle using established project management methodologies
• Facilitate requirements gathering sessions with Government stakeholders to translate business needs into ServiceNow technical requirements
• Lead Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives for ServiceNow development efforts
• Track and report project status, milestones, risks, and issues to senior Government leadership and program management
• Coordinate with ServiceNow SMEs and technical teams to ensure solutions meet functional and security requirements
• Manage project dependencies and integration points with other enterprise systems and ongoing initiatives
• Develop and execute change management and communication plans for ServiceNow deployments
• Ensure ServiceNow implementations comply with DIA governance frameworks, security requirements, and configuration management standards
• Identify and mitigate project risks, escalating critical issues to program leadership as appropriate
• Prepare and deliver executive-level briefings on project status, accomplishments, and roadmaps
• Manage vendor relationships and coordinate with ServiceNow representatives as needed
• Support continuous process improvement initiatives to enhance project delivery efficiency

Qualifications:

• Active TS/SCI (CI Poly Preferred)

• Master's degree in Project Management, Information Technology, Computer Science, Business Administration, or a related discipline from a college or university accredited by an agency recognized by the U.S. Department of Education

• Minimum 12 years of experience in IT project management with at least a portion of the experience within the last 2 years

• Demonstrated experience managing enterprise platform implementation projects, preferably ServiceNow or similar ITSM platforms

Travel Requirements:

• Travel will be required within Washington National Capital Region (NCR) on an as-needed basis for customer or corporate requirements.

Level of Responsibility:

• Work includes the exercise of discretion and independent judgment concerning matters of administrative/operational needs.

Level of Supervision Required:

• The supervisor sets the overall objectives and resources available. The employee plans and carries out the assignment resolves most of the conflicts, coordinates work with others and interpret policy on own initiative. The employee keeps the supervisor informed of progress, potentially controversial matters, or far-reaching implications.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

• While performing the duties of this job, the employee is regularly required to communicate within a team environment.

• Ability to type, sitting or standing, to complete work functions for hours at a time; ability to move between sitting, standing and walking on a frequent basis.

• This is a full-time position, requiring 40 hours per week on site, Monday through Friday, within the contract hours of 6:00 a.m. to 6:00 p.m.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.