Posted today
Dept of Homeland Security
Unspecified
Unspecified
IT - Security
El Paso, TX (On-Site/Office)
Job Purpose: Provides department oversight of all detainee grievances or complaints for the Camp East Montana Detention Facility in El Paso, TX. The position is a member of the contract Program Management Office and requires confidentiality and discretion. The position reports to the PREA Coordinator position, is required to obtain PREA investigator certification, and also acts as the PREA Coordinator in his/her absence. The nature of the position precludes it from becoming a member of any bargaining unit.
General Description of Duties: The Grievance Manager Officer oversees and actively participates in the investigations and responses to detainee complaints and or allegations. Program Grievance Officers directly report to the Grievance Manager, who confirms their responses to internal and external inquiries provide clear and concise responses to submitted complaints, grievances, and allegations of violations of standards, policies, rules, and regulations. The Grievance Manager ensures compliance with deliverable timeframes, maintains a tracking log of all grievances, uploads reports as required by the contract and ICE. Interacts with and carries out direction of the AGS Project Manager (PM) and Assistant Project Manager (APM)
Responsibilities
The Grievance Manager oversees Grievance Officers, manages and investigates detainee grievances, conducts witness interviews, reviews CCTV footage, adheres to standard investigatory protocols, ensures compliance with NDS and PREA standards, provides a detailed response to internal and external inquiries. Ensures deliverable timeframes are met and interacts with the PM, APM and ICE / ERO staff as necessary. Monitors and evaluates grievances, identifies trends and ensures a grievances tracking system is in place and utilized to maintain adequate records of all grievances and responses. Ensure compliance with PBNDS, ACA and all other rules and regulations of the facility.
Qualifications
Knowledge, Skills, and Abilities
Ability to work with a diverse population of people, including people of different cultures, with different values and lifestyles, with a cross cultural perspective.
Job ID
2026-21602
Work Type
On-Site
Company Description
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Work Where it Matters
AGS, an Akima company, is not just another federal security solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AGS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AGS delivers the people, equipment, and processes that safeguard federal buildings, military bases, and detention centers while supporting customers' complex missions.
As an AGS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
General Description of Duties: The Grievance Manager Officer oversees and actively participates in the investigations and responses to detainee complaints and or allegations. Program Grievance Officers directly report to the Grievance Manager, who confirms their responses to internal and external inquiries provide clear and concise responses to submitted complaints, grievances, and allegations of violations of standards, policies, rules, and regulations. The Grievance Manager ensures compliance with deliverable timeframes, maintains a tracking log of all grievances, uploads reports as required by the contract and ICE. Interacts with and carries out direction of the AGS Project Manager (PM) and Assistant Project Manager (APM)
Responsibilities
The Grievance Manager oversees Grievance Officers, manages and investigates detainee grievances, conducts witness interviews, reviews CCTV footage, adheres to standard investigatory protocols, ensures compliance with NDS and PREA standards, provides a detailed response to internal and external inquiries. Ensures deliverable timeframes are met and interacts with the PM, APM and ICE / ERO staff as necessary. Monitors and evaluates grievances, identifies trends and ensures a grievances tracking system is in place and utilized to maintain adequate records of all grievances and responses. Ensure compliance with PBNDS, ACA and all other rules and regulations of the facility.
- The Grievance Manager oversees Grievance Officers and also actively participates in investigating detainee grievances, allegations of improper conduct and or activity; and provided resolution.
- Conducts interviews of witnesses and subjects. Maintains interview notes and records
- Reviews CCTV footage for evidence of facts
- Maintain a grievance tracking system
- Maintain copies of all investigations, grievances, and reports
- Ensure compliance with all required deadlines
- Apprises management of significant findings
- Establishes and uses a standard format for all investigation reports to ensure documentation is thorough and complete
- Use the TTD or language lines as necessary
- Performs other duties as assigned
Qualifications
- Bachelor's degree from an accredited university or college in a related field such as Law Enforcement or Criminal Justice; a degree in psychology can also be considered related by providing understanding and analysis of criminal behavior, crisis negotiation, and investigative support. The degree requirement may be satisfied by completion of a career development program that includes work-related experience, training, or college credits at a level of achievement equivalent to the bachelor's degree.
- Has received formal investigations training
- Has a minimum of two years supervisory experience
- US citizen or a person lawfully admitted into the United States for permanent residence and have resided in the U.S. for the last five years
- Pass a criminal background and consumer credit check (no criminal record)
- Obtain and maintain a DHS/ICE government clearance
- Pass all pre-employment and random drug tests
- At least 21 years of age
- Possess a valid state driver's license
- Minimum of Five years of Military, Security, Law Enforcement, Detention, or Corrections experience demonstrating the following:
- Previous investigative experience. Preferably within the detention / law enforcement environment.
- Greet and deal tactfully and professionally with the general public
- Exercise good judgment, courage, alertness, an even temperament, and render satisfactory performance through his/her responsibilities
- Maintain poise and self-control during potential emergencies and unexpected situations that may involve mental and physical stress such as disturbances, altercations, fires, and building evacuations
- Maintain minimum expected fitness standards for law enforcement operations
- Skilled in written and oral communication, such as preparation of correspondence, reports, and other documents; the ability to brief or otherwise convey plans, policies, and guidelines, and tactfully and diplomatically resolve problems and convince others to adopt recommendations made.
Knowledge, Skills, and Abilities
- A thorough knowledge of the methods, principles, and practices of ICE detention; a thorough knowledge of the laws, rules, regulations, administrative processes, standards (including ICE National Detention Standards)
- Required to fluently speak, read, write, and understand English; and Spanish is a plus
- Must demonstrate good judgement, problem solving capabilities, keen attention to detail, self-driven, strong organization skills, ability to multi-task, possess computer skills, proficient in MS Office, the ability to work independently on several cases at a time, professionalism, time management skills and the ability to adjust / adapt to an ever-changing environment, change in mission and or protocols.
- Accurately and professionally investigate complaint, grievances and allegations initiated by detainees at the facility
- Concisely and accurately prepare and write reports of findings and decisions
- Pass and maintain required medical and physical testing requirements and standards
- Maintain a professional personal appearance, calm demeanor, and discretion with confidential information
- Possess a high degree of integrity, accountability and adhere to the DHS ICE National Detention Standards
Ability to work with a diverse population of people, including people of different cultures, with different values and lifestyles, with a cross cultural perspective.
Job ID
2026-21602
Work Type
On-Site
Company Description
Work Where it Matters
AGS, an Akima company, is not just another federal security solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AGS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AGS delivers the people, equipment, and processes that safeguard federal buildings, military bases, and detention centers while supporting customers' complex missions.
As an AGS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
group id: 10119288
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Be part of something bigger. With Akima, you’ll enjoy the agility and autonomy of working for a small business, while also being supported by an enterprise over 10,000 employees strong. Career growth and opportunity? Look no further.
