DHS Workload Manager - Nationwide

Job Title: DHS Workload Manager - Nationwide

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The DHS Workload Manager is a full-time position that directly supports national security and suitability investigations for the Department of Homeland Security (DHS) Background Investigation's Program and will provide support as needed/requested by program management for the Excalibur and PaperProof programs.

RESPONSIBILITIES :

• Responsible for handling nationwide DHS case assignments
• Working closely with the DHS Deputy Program Manager, the position requires daily spoken and written communication with investigative personnel, support staff, and management.
• Interact with DHS Program Manager, Deputy Program Manager Quality Assurance Officer, Investigative Training Coordinator , Review Operations Manager, Review Team Leads, Field Operations Manager, Regional Managers, Section Leads, Quality Assurance staff, reviewers, field investigators, and the customer to ensure timeliness and thoroughness of investigations.
• Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals
• Strategically distribute all DHS case work nationally to our workforce in order to maximize employee performance
• Assign all leads in Pending (PE) status within 1 business day
• Manage daily workload and assignments for Contract Field Investigators (CFI) and Contractor Investigation Technicians (CIT)
• Review monthly and quarterly CFI/CIT statistics with Deputy Program Manager to ensure acceptable performance is maintained for all staff supporting the program
• Manage all workload priorities, minimize workload and assignment inefficiencies, ensure priority ladder is being followed and identify incorrect case re-assignment practices
• Identify new processes, systems or products to enhance performance of the program
• Ability to analyze problems and develop solutions. Be familiar of the financial operational aspects of the program. Be knowledgeable with the business workload priorities, timeliness parameters, customer priorities, and the DHS Background Investigator's Report Writing Guide.
• Assist Deputy Program Manager with case assignments, workload capacities, and Assigned Completion Date (ACD) changes in a timely manner
• Assist in times of surges or reduced case flow and general support, as required, to maintain a functional operational output
• Analyze cause and effect solutions in Program Performance
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from the Program Manager or authorized company representatives
• Ability to work evenings/weekends, when needed
• Other duties as assigned

REQUIRED QUALIFICATIONS:

• Must possess and maintain a current favorably adjudicated T5 or T5R background investigation at all times
• Bachelor's degree from an accredited college or university
• At least five (5) years of combined personnel security and investigative experience at the state or federal level
• Experience that demonstrates the ability to direct, execute, and control the performance of all work on the DHS BI Program with detailed knowledge of daily operations

• Ability to plan and organize work
• Ability to communicate effectively orally and in writing
• Self-starter with proven leadership ability, as well as demonstrated success working with limited supervision while coordinating activities with security, field operations, inspections, quality assurance, contracts, and other program execution functions
• Strong customer service skills with ability to critically evaluate and resolve problems
• Excellent interpersonal communication and presentation skills, including previous experience interfacing at all levels and with multiple departments virtually
• Ability to work in a fast-paced environment with short turnaround times
• Prioritize and perform functions at varying levels to ensure contract compliance
• Excellent working knowledge and understanding of DHS BI Program policies and procedures
• Has an advanced understanding and ability to apply standards, principles, theories and technical concepts of job area typically obtained through advanced education combined with experience
• Understands basic management approaches such as work scheduling, prioritizing, and process execution
• Remain flexible and receptive to policy changes, departmental changes and adjust accordingly
• Excellent time management and administrative skills with the ability to prioritize and/or reprioritize daily tasks based on the needs of the program
• Energetic and positive-minded with the ability to foster relationships with customers and all staff supporting the DHS BI Program
• Analytical and problem-solving skills with the ability to recognize patterns, trends and/or issues, identify key findings, determine conclusions and communicate all relevant information.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)

• Excellent computer skills and proven analytical skills
• U.S. Citizenship (a requirement for a federal security clearance)

• Ability to obtain and maintain a favorable U.S. Government security clearance
• Sense of mission in support of national security

Physical Demands:

• Normal demands associated with an office environment.
• Must sit or stand to work at a computer, read and type for long periods of time.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

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Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location.

Since the position can be worked in more than one location, the rate shown is the Minimum Wage for Federal Contractors. The actual rate will be based on contract, location and job classification.

Minimum Req uired Hourly Wage:
$17.75

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.