DISPATCHING TECHNICIAN

Duties

Provides emergency E-911-call taking and dispatching services. Determines the nature of the emergency in accordance with established guidelines.

Performs EMD services to callers with medical emergencies. Employee verifies the location and call back number for the medical patient, and determines the severity of the emergency situation using EMD checklists, in accordance with national standards.

Maintains maps, checklists and charts, including automated programs. Maintains a current automated outage status file and ensures oncoming senior fire officials receive current outage reports.

Operates and maintains telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center.

Prepares and maintains reports and records relating to emergency responses.

Performs Civil Engineer Service Call operations. Incumbent serves as single point of contact to receive and verify work requirements and refer emergency request to the appropriate civil engineer shop standby personnel during after duty hours, down days, and holidays.

Requirements

Conditions of employment

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
• This position is subject to provisions of the DoD Priority Placement Program
• Disclosure of Political Appointments
• Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period.
• Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• Employee must obtain maintain required certifications, i.e., International Fire Service Accreditation Congress Certification as a Telecommunicator, Level II; EMD (cont'd)
• (cont'd) and EMD-Q certifications, including initial and follow-on certification; CPR certification; HAZMAT Awareness; etc.
• Employee is required to work a 40- hour week which may include weekends and holidays and may be subject to recall.
• Employee is required to perform critical services regardless of weather conditions or base closure and report to the duty station at the regularly scheduled work time.
• May be required to respond on off-duty time during a conflagration, or stay over until an emergency has been terminated or until properly relieved by a qualified dispatcher.
• Works in close harmony with supervisors, co-workers and others during day-to-day routines and during emergencies. Is required to maintain good working (cont'd)
• (cont'd) relationships with on and off-base agencies, maintaining a consistently courteous attitude at all times. Keeps calm and cool during emergency situations.
• Must participate in exercises by relaying accurate information.
• Must be resourceful and alert to adequately perform duties.
• Employee must participate in recurrent proficiency training, as directed.
• If situation dictates, Employee must be able to relocate to the alternate FACC location, or use any available general purpose vehicle. Employee must be able to transport 30 - 35 lbs. of books and equipment during relocation process.
• Must possess and maintain a valid civilian and government drivers license.
• Employee may be required to travel on a commercial or military aircraft to attend temporary duty for training purposes.

Qualifications

Continued Conditions of Employment

• This is a drug testing designated position. This position is subject to random drug testing. This position has been designated by the Air Force as Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reductions Program. Employee must pass initial and periodic short notice drug testing. Illegal drug use by the employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety.
• Subject to pre-employment physical.

In order to qualify, you must meet the experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Administrative and Management Positions for Dispatching Series, 2151.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems. Examples of specialized experience includes extensive knowledge of emergency vehicle dispatching procedures, resources and capabilities and detailed geographic knowledge of the installation, Colorado Springs Airport and surrounding areas. Basic knowledge of standard fire protection and prevention theories, techniques and practices relative to various types of emergencies such as, structural fire, aircraft crash, hazardous materials situations and medical emergencies. Knowledge of EMD procedures sufficient to instruct caller on rendering medical aid. Knowledge of communications operations and telecommunication equipment in a computerized telecommunications service center. Knowledge of a comprehensive body of operational knowledge of communications equipment, alarm systems, and radios. Knowledge of various office automation software processing procedures and function keys and the similarities and differences among software types to produce a wide range of documents, such as graphics or tables within text, to edit and reformat electronic drafts, and to update and revise existing databases or spreadsheets. Knowledge of basic computer operations including word processing, retrieval and input of data.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-06 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1.Knowledge of communications operations. Knowledge of basic computer operations to include word processing, retrieval and input of data. A qualified typist is not required.
2. Knowledge of location and availability of emergency apparatus, the kind of apparatus and equipment needed for the emergency at hand.
3. Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations. Ability to assess incoming information (problems presented) in fire, medical and other emergency situations and quickly determine the proper dispatching course of action.
4. Ability to work independently without immediate supervision.
5. Knowledge of emergency dispatching policies and procedures.
6. Knowledge of emergency response agencies and services, including police, fire and medical. Knowledge of Emergency Medical Dispatch services in order to determine the appropriate procedures for 911 callers.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click . To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location.

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click for more information.

120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.

Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist.

Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement.

Direct Deposit: All federal employees are required to have direct deposit.

is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click .

If you have questions regarding this announcement and have hearing or speech difficulties click .