Financial Systems Support Analyst

Graham Technologies is seeking a Financial Systems Support Analyst to provide Tier 1 and Tier 2 functional application support in a federal help desk environment. This role is business-process and application-focused, supporting end users of contract management and financial systems, with primary emphasis on Appian and PeopleSoft platforms. The ideal candidate will have prior experience supporting ERP or workflow-based business applications and a working understanding of federal finance and acquisition processes.

Location: Reston, VA

Key Responsibilities:

• Provide Tier 1 and Tier 2 functional support for federal users of contract and financial applications
• Assist end users with business process workflows, data entry, approvals, and transaction troubleshooting
• Support users of Appian-based workflows and PeopleSoft Financials, including navigation, error resolution, and process guidance
• Serve as the primary point of contact for application-related inquiries, not hardware or infrastructure issues
• Ensure accurate and timely transaction processing within financial and contract systems
• Collaborate with government stakeholders, functional SMEs, and technical teams to resolve application issues
• Support end-of-month and end-of-fiscal-year (EOFY) processing activities
• Assist with account validation, reconciliation support, and data accuracy checks
• Document issues, resolutions, and workflows in tickets, SOPs, and knowledge base articles
• Contribute to the creation and maintenance of program documentation and SOPs
• Provide user assistance and informal training (e.g., walkthroughs or brown bag sessions) for financial and contract systems
• Participate in application testing, validation, and release support as needed

Required Skills:

• Active TS/SCI security clearance
• CI Polygraph or eligibility to obtain one
• Experience providing Tier 1-2 support for functional or business applications
• Prior experience supporting ERP systems, workflow platforms, or financial/contract applications
• Understanding of federal finance, contracting, or acquisition processes
• Strong customer service skills with the ability to support non-technical users
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced, transaction-driven federal environment

Preferred Skills:

• Hands-on experience supporting PeopleSoft Financials
• Experience with Appian or similar low-code/workflow platforms
• Background supporting federal financial, contract, procurement, or acquisition systems
• Exposure to Defense Travel System (DTS) or other government transaction systems
• Experience supporting EOFY or surge financial processing periods

Compensation:

At Graham Technologies, we believe in treating everyone with fairness and respect. Our compensation package is designed to ensure fair pay for work, reflecting our commitment to integrity.

Many IT companies offer similar services, but what truly sets us apart is our people! We care deeply about our employees and consistently show our appreciation-not just for the final outcomes, but also for the effort and dedication shown every step of the way. Additionally, our generous benefits package supports our team members in living fulfilling and prosperous lives.

Here are just a few highlights of what we offer:

• Four Weeks of Accrued PTO in the First Year
• Eleven Paid Federal Holidays
• Comprehensive Health, Dental, Vision, and Life Insurance
• 401(k) Plan with Annual Employer Contributions
• Flexible Schedules
• Reimbursements for Continued Education and Training

Why Graham Technologies?

Our core values define who we are:

• Value our Customers
• Care about our Employees
• Passionate about Innovation
• Believe in a Strong Work Ethic
• Rely on Teamwork
• Integrity Matters

Founded in 2007, GTECH is a consulting services firm passionate about delivering tailored solutions that meet our clients' needs and maximize the value of their investments. We achieve this by providing top-notch professionals across the IT industry. Our team embodies integrity, commitment, and reliability, which are at the heart of everything we do.

We are also dedicated to fostering a culture of support for our employees-the lifeblood of our business. At Graham Technologies, we've built a family-oriented environment where team members are encouraged to maintain a healthy work-life balance, pursue their passions, and grow professionally through flexible schedules, continued education, and a strong sense of community.