Hardware Technician, Level 2

What You Will Do:

As a Hardware Technician Level 2, you will provide advanced hands-on IT field support to ensure reliable operation of enterprise hardware, connectivity infrastructure, and end-user systems. You will support Tier 2 and Tier 3 technical troubleshooting, hardware installations, site surveys, and infrastructure maintenance across multiple customer locations. This role combines technical expertise, operational support, and customer-facing service to maintain system stability, minimize downtime, and ensure seamless technology performance.

Key Responsibilities:

• Provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, teleconferencing equipment, and network infrastructure both remotely and on-site
• Troubleshoot, repair, test, and maintain hardware systems to ensure optimal performance and reliability
• Conduct site surveys to assess hardware configurations, infrastructure needs, and user requirements
• Prepare documentation including diagrams, configuration updates, installation plans, and technical reports
• Support hardware acquisition by analyzing requirements, preparing technical specifications, and coordinating installation schedules
• Install, configure, and test hardware and cabling for network upgrades and infrastructure deployments
• Build and install specialized interconnecting cables as required for unique integration needs
• Train end users on proper hardware usage, maintenance, and troubleshooting best practices
• Maintain fiber optic modems, multiplexers, Ethernet cabling, telephone systems, and related infrastructure
• Utilize ticketing systems to document incidents, track resolutions, and maintain operational transparency
• Provide timely support for end-user connectivity issues and technical inquiries
• Collaborate with IT teams, vendors, and stakeholders to support projects and continuous improvement initiatives

Required Skills and Qualifications:

• Strong experience installing, troubleshooting, and repairing computer hardware, peripherals, and infrastructure equipment
• Experience installing Windows operating systems, applications, antivirus software, and security patches
• Ability to read and interpret technical manuals, schematics, and configuration documentation
• Familiarity with Active Directory security policies and enterprise IT environments
• Experience supporting end users remotely and on-site
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Access
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently, manage priorities effectively, and support multiple locations
• Experience with fiber optic connectivity, cabling, and telecommunications infrastructure preferred

Education and Experience:

• High school diploma or GED required
• Minimum of four (4) years of relevant IT support or hardware technician experience

Certifications:

• Security+ certification strongly preferred

Additional Requirements

• Ability to travel within a 5-50 mile radius of Ft. Meade / Northern Virginia region
• Must be able to drive a company vehicle as required
• Ability to lift and move equipment up to 50 lbs
• Availability for an 8-hour shift scheduled between 6:00 AM - 6:00 PM based on operational needs

Clearance Requirement:

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software:

At Independent Software, our people are the mission. We've built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.

When you join us, you will:

• Support critical national security missions that matter
• Be part of a close-knit, employee-first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work-life balance

Ready to take the next step in your career? Join us and be part of something bigger.

Apply today.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.