Fire Protection Service Manager

Overview

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

The Fire Protection Service Manager - Federal Market is responsible for leading and overseeing fire protection service operations for federal customers. This role manages inspection, testing, maintenance (ITM), service, and repair activities for fire alarm, fire sprinkler, and related life safety systems while supporting site surveys, estimating, and bidding efforts. The position ensures strict compliance with federal contract requirements, applicable codes, and company standards and requires strong operational leadership in compliance-driven federal environments.

Responsibilities

• Lead and manage fire protection service operations for federal government customers
• Oversee inspection, testing, maintenance, and service activities for fire alarm and fire sprinkler systems
• Ensure compliance with federal contract requirements, NFPA standards, and customer-specific procedures
• Manage service managers, coordinators, technicians, and support staff assigned to federal accounts
• Coordinate staffing, scheduling, and resource allocation to meet contract performance requirements
• Conduct site surveys and system assessments to support service execution, repairs, and project opportunities
• Develop service-related estimates, budgets, and pricing for repairs, upgrades, and contract modifications
• Support bidding efforts for federal ITM contracts, task orders, and service-related projects
• Collaborate with account managers and sales teams on proposal development and technical input
• Monitor service performance, KPIs, and contract deliverables
• Ensure accurate documentation, reporting, and record retention in accordance with federal standards
• Support audits, inspections, and reviews conducted by federal agencies or AHJs
• Coordinate corrective actions, deficiency resolution, and follow-up work
• Support contract modifications, change orders, and scope management
• Promote a strong culture of safety, quality, and compliance across service teams
• Support continuous improvement of service processes, compliance, and operational efficiency

Qualifications

Education

• Bachelor's Degree with 5+ years of experience.
• Associate's degree with 8+ years of experience.
• High School Diploma with 10+ years of experience

Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and must meet eligibility requirements including U.S. citizenship for access to classified information.

(Ability to obtain and maintain a Top-Secret clearance required.)
Required Skills and Competencies

• Strong understanding of federal service contracts and compliance-driven environments
• Ability to lead complex, multi-site service operations
• Experience performing site surveys and system evaluations
• Ability to develop accurate estimates and support bidding activities
• Strong planning, organizational, and leadership skills
• Ability to manage multiple priorities and high service volumes
• Ability to work under pressure in high-visibility federal environments
• Strong communication and stakeholder management skills
• Strong quality, safety, and compliance mindset
• Ability to coordinate cross-functional teams and resources
• Strong problem-solving and decision-making skills

Required Qualifications

• Experience managing fire protection service operations
• Experience supporting federal customers or federal service contracts
• Experience overseeing fire alarm and fire sprinkler ITM programs
• Knowledge of applicable NFPA standards (including NFPA 72 and NFPA 25)
• Experience with estimating, bidding, or pricing service-related work
• Requires a Valid driver's license. This position may require ongoing or intermittent use of a company vehicle.
• Selected candidates must possess an acceptable driving record in accordance to our policy
• Ability to meet federal background, clearance, and site access requirements
• This position has been identified as requiring an additional client background check.

Preferred Qualifications

• Experience supporting DoD, VA, NIH, GSA, or similar federal agencies
• NICET Level II Certification in Fire Alarm Systems
• Experience managing large, multi-year federal service contracts
• Familiarity with FAR and federal procurement processes
• Experience leading teams in union or regulated environments

Working Conditions

• Combination of office-based and field-based work
• Regular interaction with federal facilities and stakeholders
• May require travel to support federal customer sites
• Flexible hours to meet contract demands and federal deadlines.

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.