Lead CSC Manager

Position title: Lead CSC Manager

Location: San Antonio, TX

Clearance required: TOP SECRET/SCI

Responsibilities include (but are not limited to):

• Oversee all ticket/task assignments, coordinating with the Government CSC lead for proper prioritization and resource allocation.
• Manage CSC capacity, ensuring adequate manning and coverage for all required operational hours as described in the PWS.
• Implement ITIL best practices for Incident, Problem, Change, and Configuration Management.
• Measure and report CSC performance weekly, and implement process improvements based on findings and leadership input.
• Coordinate technical support and user training for a wide variety of applications and operating systems; ensure compliance with security directives.
• Address scheduling conflicts, escalating to Government CSC Lead and/or Task Order Team Lead as needed.

Qualifications

Qualifications:

• Proficiency in Windows operating systems and Microsoft Office products.
• Working knowledge of Microsoft Active Directory and current system administration practices.
• DoD 8140 IAT Level II baseline certification (Security+ CE preferred).
• Must have an active TS/SCI security clearance.
• CI Polygraph required if accessing NSA systems as administrator.