HR Generalist

Overview

JOB TITLE: HR Generalist

POSITION INFORMATION : Full-Time Position

COMPENSATION: Competitive Salary & Commission Structure

BENEFITS: Health, Dental, and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

The HR Generalist is a key member of the Human Resources team responsible for supporting day-to-day HR operations and administering core HR programs across the employee lifecycle. This role ensures the accuracy and integrity of HR data, manages onboarding and offboarding processes, responds to employee inquiries, and helps drive consistent, compliant, and employee-focused HR service delivery. Serving as a primary point of contact for HR support, the HR Generalist contributes to employee engagement, reporting and metrics, compliance activities, and internal communications. This position requires strong organizational skills, attention to detail, sound judgment with confidential information, and the ability to work effectively in a fast-paced environment.

Responsibilities

• Maintain and update the HR system of record, ensuring the accuracy and integrity of employee data.
• Manage end-to-end new employee onboarding, including coordinating and conducting new hire orientation.
• Manage company swag inventory and coordinate distribution to employees, including onboarding and special initiatives.
• Manage all employee offboarding activities, including employee communications, system access updates, and coordination of company asset retrieval.
• Conduct employee separation interviews; analyze and summarize key themes, trends, and opportunities for improvement.
• Administer the HR ticketing system, ensuring employee inquiries are addressed in a timely, efficient, and customer-focused manner.
• Serve as a primary point of contact for employee questions, providing guidance on benefits, policies, and procedures, and escalating complex matters to HR Managers as appropriate.
• Act as the primary point of contact for employment and unemployment verification requests, security employment verifications and related HR inquiries.
• Support annual HR processes, including open enrollment, compliance training, and performance evaluation cycles.
• Generate and provide HR reports for auditing, compliance, and monitoring of employee data and training completion.
• Create, track, and analyze monthly HR metrics for submission to the Vice President, Human Resources; identify trends and areas of focus.
• Draft, prepare, and distribute internal HR communications.
• Coordinate receipt and distribution of company mail and packages, ensuring timely and accurate delivery.
• Provide day-to-day administrative and operational support to the HR team across general HR functions.
• Address and resolve low-level employee relations matters in accordance with company policies and procedures.
• Perform other duties and special projects assigned.

Qualifications

• B/A or B/S degree in related field, preferred.
• 3 years of experience in a HR Admin/Support role.
• Proficiency in Microsoft Office, word, excel, outlook and email management.
• Good working knowledge of HCM Software.
• Excellent organizational and administrative skills, with the ability to work independently and meet deadlines in a fast-paced environment.
• Ability to anticipate needs and make proactive suggestions for improvement.
• Working knowledge of human resource principles, practices, and procedures.
• Strong working knowledge of HRIS administration and record retention.
• Professional, positive, and confident demeanor with excellent interpersonal and communication skills with the ability to form effective relationships with individuals at all levels; Demonstrated accuracy of data administration with keen attention to detail.
• Ability to demonstrate confidentiality and respect when handling sensitive issues.
• Commitment to staying current on HR laws and best practices. HR credentials are a plus.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.