Front Desk Assistant / Administrative Support

Front Desk Assistant / Administrative Support
Military & Family Readiness Center (M&FRC) - Minot AFB, ND
Government Background Required
Position Type
Full-Time, Contract Position
Schedule: Monday-Friday, 7:30 AM - 4:30 PM (up to 40 hours/week)

Position Summary
The Front Desk Assistant provides non-personal administrative and customer service support to the U.S. Air Force Military & Family Readiness Center (M&FRC). This position serves as the first point of contact for customers, supports the Transition Assistance Program (TAP), and performs clerical, records management, and data entry functions in accordance with Air Force policies and procedures.

Key Responsibilities
Front Desk & Customer Service

• Greet visitors and answer incoming telephone calls in a professional and courteous manner
• Determine the nature of inquiries and direct customers to appropriate staff or offices
• Provide general, non-technical information regarding M&FRC programs and services
• Ensure customers complete required forms, including Statements of Understanding (SOU)
• Maintain the M&FRC Outlook appointment calendar

Administrative & Clerical Support

• Prepare, edit, proofread, and process correspondence, reports, and documents
• Screen and route incoming and outgoing mail and electronic correspondence
• Maintain suspense dates and administrative trackers
• Download, distribute, and maintain publications and forms as requested
• Requisition office supplies and coordinate printing or administrative services

Data Entry & Records Management

• Perform TAP and customer data entry using AFFIRST, ACCESS, and other automated systems
• Establish, maintain, purge, and dispose of records in accordance with AFI 33-322
• FIOA experience required
• Serve as the primary Records Custodian for the M&FRC
• Maintain file plans, electronic and hardcopy records, and reference materials
• Prepare and consolidate time and attendance records

Systems & Office Automation

• Use Microsoft Word, Excel, Access, and other office automation tools to produce reports, spreadsheets, charts, and presentations
• Assist with basic troubleshooting of office systems and software
• Support development of training aids and provide hands-on training as needed

Required Qualifications

• Proficiency in Microsoft Office (Word, Excel, Access)
• Strong written and verbal communication skills
• Knowledge of proper grammar, spelling, punctuation, and document formatting
• Ability to organize, assemble, and summarize information for reports and correspondence
• Professional customer service skills with tact and discretion
• Ability to manage multiple tasks and prioritize deadlines

Preferred Qualifications

• Familiarity with Air Force terminology, programs, or military environments
• Experience with records management or administrative support in a government setting
• Experience with AFFIRST, TAP, or similar database systems

Work Environment & Requirements

• Government-furnished workspace, equipment, and systems
• Business casual attire required; name badge must be worn
• Background check and network access approval required
• Must comply with all Minot AFB security, safety, and traffic regulations
• No overtime authorized