Posted today
Unspecified
Senior Level Career (10+ yrs experience)
Unspecified
Full Scope Polygraph
Management
Columbia, MD (On/Off-Site)
Fullscope poly
Position Description: Availability Manager
● Coordinating with multiple teams to include high level briefings to client and Eagle Alliance senior leadership
● This role requires high level, time sensitive, decision making, while supporting a high profile large Government client
● Once service is restored, root cause analysis is completed, to ensure similar outages do not re-occur
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Mandatory Skills Creative Problem Solving
Night Shift work: M-F 10pm - 6am or M-Thur 8pm - 6am
Experience Requirements:
with degree 10 years or without degree 15 years
Position Description: Availability Manager
● Coordinating with multiple teams to include high level briefings to client and Eagle Alliance senior leadership
● This role requires high level, time sensitive, decision making, while supporting a high profile large Government client
● Once service is restored, root cause analysis is completed, to ensure similar outages do not re-occur
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Mandatory Skills Creative Problem Solving
Night Shift work: M-F 10pm - 6am or M-Thur 8pm - 6am
Experience Requirements:
with degree 10 years or without degree 15 years
group id: 10242280
