Senior Product Manager

Job Summary

NetApp's Keystone team delivers the industry's leading Storage‑as‑a‑Service (STaaS) platform for hybrid and cloud environments. As a Senior Product Manager, you will define product strategy, shape customer experiences, and guide key initiatives across the Keystone Subscription Engine. You will collaborate with cross‑functional teams to drive roadmap priorities, align business outcomes, and deliver world‑class subscription‑based storage experiences.

What You Will Do

• Demonstrates deep understanding of user needs by conducting user research, analyzing data behavior, and applying insights from personas and real customer workflows.
• Analyzing market trends, customer inputs, and competitive intelligence to inform product decisions.
• Defines simple, elegant solutions validated through close collaboration with design, research, field teams, and customers.
• Acts as the product expert for their project area-understanding user needs, technology constraints, market movements, and competitive offerings.

Product Strategy & Experience Leadership

• Drive product strategy and roadmap for Keystone's subscription‑based storage and cloud services.
• Identify and prioritize new platform capabilities based on customer insights, market data, and business goals.
• Lead design of customer‑centric, end‑to‑end experiences across onboarding, activation, and service management.
• Use data, telemetry, and customer feedback to shape meaningful improvements in product usability, customer outcomes, and operational efficiency.

Job Requirements

Cross‑Functional Collaboration

• Work closely with engineering, UX, product operations, support, and field organizations to deliver high‑quality releases.
• Partner with marketing and field teams to ensure successful launches, adoption, and customer understanding.
• Leverage customer conversations, field insights, and data analytics to influence priorities.

Execution Excellence

• Coordinates complex initiatives across multiple stakeholders while operating within a well‑defined product space.
• Serves as a key voice in assessing trade‑offs for launch decisions and resolving blocking bugs or issues.
• Defines KPIs and uses behavioral telemetry to drive continuous improvement.

Communication

• Crafts clear, data‑driven arguments to support product decisions and influence outcomes.
• Communicates effectively across written documents, presentations, and live discussions with diverse stakeholders.
• Comfortable presenting to customers, partners, and external audiences, including Q&A on core product capabilities and roadmap.

Leadership

• Operates independently with light supervision, demonstrating ownership, and strategic thinking.
• Helps shape project direction aligned with broader product and organizational priorities.
• Motivates and guides colleagues, fostering a collaborative, high‑trust, and productive environment.
• Builds strong consensus across teams and drives decisions that align stakeholders and maintain momentum.
• Shares knowledge openly contributing to best practices, playbooks, and organizational learning.

Education

• Bachelor's degree in computer science, Engineering, Business, or related field.
• 7-10 years of product management experience in enterprise software, Data Storage systems, cloud services, or subscription platforms.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.