Deputy Program Support Manager

Copperhead Technologies, an operating firm of Command Holdings, is seeking a Deputy Program Support Manager to support a potential effort at the Department of State, Bureau of Consular Affairs/Passport Office.

Responsibilities may include, but are not limited to;

• Ensuring that performance requirements are upheld during contract performance.
• Liaising with the Department of State staff and assisting with the oversight of all operations at the assigned location.
• Responsible for Daily Reporting and with input from the Government Management staff, the DPSM may also assign Contractor personnel to specific work areas in order to accommodate fluctuating workloads.
• Assisting with managing a technically proficient and professionally capable staff throughout the life of the contract.
• Providing timely deliverables and performance related data to the Government to allow adequate monitoring, oversight, and performance measurement of support services.
• Conducting continuous improvement activities to realize improved service delivery capabilities and performance.
• Promoting innovation, efficiency, and effectiveness.
• Responding rapidly to surge requests and providing the appropriate levels of qualified staff.
• Participating in conference calls and digital video conferences with DOS and other U.S. Government agencies.
• May be requested to provide formal and informal briefings to visitors or at off-site conferences.
• Supporting the USG in ongoing studies and evaluations

This position is contingent upon award.

Anticipated salary range; $95,000-$135,000

Work Environment:

• Ability to sit at a computer terminal for an extended period of time.
• Ability to work in confined areas.

Physical Demands:

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• 10-20% / Minimal travel.

Copperhead Technologies, an operating firm of Command Holdings, is a tribally-owned firm providing management consulting services to U.S. government agencies.

Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.

At Copperhead Technologies, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. Copperhead Technologies is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

Copperhead Technologies will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to the Human Resources Team .

Copperhead Technologies is committed to equal employment opportunity based on merit. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law, and in accordance with EO 14173 and Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.

Copperhead Technologies' Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with the Human Resources Team .

Basic Requirements

• Bachelor's degree.
• Current, active Secret clearance.
• No less than Six (6) years of general office experience.
• Demonstrated customer service experience.
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
• Ability to analyze, interpret, and apply regulatory material and internal controls.
• Good oral and written communication skills.
• Ability to prioritize workload for small teams and possess good organizational skills.
• Ability to effectively and politely interface with the public and provide excellent customer service.
• Ability to analyze, interpret, and apply regulatory material and internal controls.
• Outstanding communication skills, influencing abilities, and client focus.
• Professional proficiency in English is required.
• Demonstrated proficiency in using all Microsoft Office applications.
• Ability to access federal facilities in compliance with Real ID. More information about Real ID can be found here: https://www.dhs.gov/real-id/about-real-id and at https://www.tsa.gov/travel/security-screening/identification .
• Applicants must be currently authorized to work in the United States on a full-time basis. Copperhead Technologies will not sponsor applicants for work visas for this position.

Preferred Requirements

• Direct experience with Consular Affairs/Passport Office or other Department of State directorates.
• Passport Records Imaging System Management (PRISM) experience.

Benefits

Copperhead Technologies offers a competitive benefits plan including:

• Health, Dental, and Vision Insurance.
• Flexible Spending Accounts.
• Life and Disability Insurance.
• 401(k).
• Paid Time Off.
• Paid Holidays.
• Employee Assistance Program.
• Pet Insurance.

*Eligibility requirements apply