Service Desk/Systems Administrator

Job Description

Base-2 Solutions is seeking a Tier 3 Service Desk/Systems Administrator supporting the OSINT Integration Center by bringing together Linux (primarily) and Windows systems administration, systems maintenance, systems performance optimization along with user support services. Work in a team environment while demonstrating strong cross-functional collaboration in areas such as, but not limited to, development, production, cybersecurity compliance, and QA in a dynamic and fast paced environment. May be required to perform technical software configuration, rebooting, and other remedial actions on customer systems. Work will be conducted on-site at the client's location in Bethesda, MD during standard business hours, with rotational coverage of the service desk as early as 6am or as late as 6pm.

Key Tasks

• Clear devotion to the DevOps and Infrastructure as Code (IaC) mindset.
• Perform Linux and Windows builds, installs, configuration, administration, and troubleshooting of Linux and Windows servers to include base configuration, security and system patching, performance monitoring, etc.
• Implement and enforce DISA STIG compliance across all systems and networks.
• Develop server builds for virtual and physical environments.
• Manage, maintain, configure, and deploy system integration tools such as Kubernetes, Rancher, Helm.
• Develop scripts to support patching, configuration, and other infrastructure team tasking using languages such as Python, Bash, or PowerShell.
• Design, develop, and support scalable, redundant infrastructure to include physical and virtualized environments.
• Utilize configuration management tools like Salt and Ansible for infrastructure automation and orchestration.
• Set up administrator and service accounts, maintain system documentation, tune system performance, install system-wide software, validate and implement system patches, including fast turnaround time security critical patches.
• Working knowledge of COTS and FOSS storage solution.
• Improve existing infrastructure to incorporate latest technology best practices and cross application integrations.
• Administer cloud environments, particularly AWS, including provisioning, monitoring, and optimization.\
• Collaborate with cross-functional teams to implement and maintain agile practices and workflows.
• Provide support to customers in a professional, knowledgeable manner to maintain excellent customer relationships.
• Manage and administer accounts to include account creation, password resets, troubleshooting, and termination/deletion.
• Coordinate your work schedule with your ServiceDesk teammates to ensure the team offers coverage from 6am-6pm, Monday-Friday.

Qualifications

• Bachelor's Degree and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.
• At least 8+ years of relevant professional experience.
• Active Top Secret security clearance with the ability to obtain and maintain a TS/SCI with Polygraph.

Required Experience

• Experience in system integrations testing through a full system development life cycle, including implementing test plans, test cases and test processes.
• Working in an Agile project management environment.
• Experience with security requirements derivation.
• Experience documenting test results for corrective actions, reporting and audits.
• Excellent verbal and written communication skills.
• Ability to work in a team and also a self-starter who can work on their own.
• Expertise in configuration, administration, and troubleshooting of Linux (RHEL/CentOS, Ubuntu).
• Experience with Patching: yum repositories, APT repositories.
• Experience with Server builds: virtual and physical.
• Experience with Cloud Service Providers and cloud operations.

Desired Experience/Skills

• Experience with data engineering tools such as Kubernetes/Rancher, Cloudera.
• Experience with Configuration Management (Chef, Puppet, Ansible, Salt) and IaC tools such as AWS Cloudformation.
• Experience with scripting languages such Bash, Python3 and PowerShell.
• Experience with CI/CD tools ArgoCD, Jenkins, Nexus, Docker/containerd, GitLab/GitHub.
• Experience with ELK clusters, including Elasticsearch, Logstash, Kibana and Beats.
• Experience with Windows Systems Administration and troubleshooting Active Directory.
• Experience establishing large computer end-point environments (> 1,000 end-points).
• Experience maintaining AI/ML environments (NVIDIA hardware and software).
• Experience maintaining large data (Petabyte) environments and storage solutions.
• Experience working in an air-gapped/not-connected-to-the-internet environment.

Pay & Benefit Highlights

Compensation

• Above market fixed salary or hourly pay.
• Up to $10,000 bonus for each referral.
• Additional bonuses for exceptional performance, assisting with business development and company growth.

Health

• 100% paid premiums for health insurance. Choose from over 5 gold-level medical plans from CareFirst, Kaiser and UnitedHealthcare. Choose from PPO, POS. HMO, and HSA-compatible.
• HSA and FSA options.
• 100% paid premiums for dental insurance.
• 100% paid premiums for vision insurance.

Income Protection

• 100% paid premiums for short-term disability.
• 100% paid premiums for long-term disability.
• 100% paid premiums for accidental death & dismemberment.
• 100% paid premiums for life insurance with a $200,000 max benefit.

Retirement

• 8% company contribution to 401k with immediate vesting.
• 401k pre-tax and Roth options.

Leave

• Up to 20 days of flexible paid time off (PTO).
• 11 days of paid floating holidays.

Work-Life Balance

• Flexible work schedules including flex time and compressed work period.
• Remote work including partial or fully remote (contract and project-dependent).

View our detailed

Equal Opportunity Employer

Base-2 Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.