Posted today
Top Secret/SCI
Unspecified
Polygraph
IT - Hardware
Annapolis, MD (On-Site/Office)
WE ARE HIRING OWNERS
Set of X is led by industry veterans who see government contracting as a good community with plenty of opportunity to go around. With a shared desire to give back, grow the community, and do great work, the Set of X team is building an elite group of engineers with a strong sense of shared responsibility and ownership
Because who you work with matters.
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You will provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manage IT system infrastructure and any processes related to these systems.
Responsibilities:
Level 1 - 3 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S.
Level 2 - 5 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S.
Level 3 - 10 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S.
Clearance:
TS/SCI clearance with polygraph is required.
Total Compensation Package
We offer a comprehensive compensation package designed to support your well-being and professional growth. Our competitive base salary is complemented by an extensive benefits program, including:
For a full overview of our benefits, please visit our benefits tab.
Additional Perks and Benefits
Set of X is led by industry veterans who see government contracting as a good community with plenty of opportunity to go around. With a shared desire to give back, grow the community, and do great work, the Set of X team is building an elite group of engineers with a strong sense of shared responsibility and ownership
Because who you work with matters.
________________________________________________________________________
You will provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manage IT system infrastructure and any processes related to these systems.
Responsibilities:
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems (U) Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Level 1 - 3 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S.
Level 2 - 5 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S.
Level 3 - 10 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S.
Clearance:
TS/SCI clearance with polygraph is required.
Total Compensation Package
We offer a comprehensive compensation package designed to support your well-being and professional growth. Our competitive base salary is complemented by an extensive benefits program, including:
- Health, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy.
- Life and Disability Insurance: Peace of mind with financial protection for you and your loved ones.
- 401(k) Plan: No personal investment required to benefit from a generous employer contribution, allowing you to maximize your take-home pay.
- Paid Time Off: Enjoy time away from work to recharge.
- Technology Refresh: Upgrade your devices regularly, or opt for a year-end bonus if you don't need new tech.
- Training and Professional Development: A $5,250 annual budget for ongoing education, certifications, and professional memberships. Or use this annual benefit to repay a student loan tax-free.
For a full overview of our benefits, please visit our benefits tab.
Additional Perks and Benefits
- Stock Plan: Become an equity owner with a yearly stock grant-let's build the future together.
- Flex Leave and Exchange Plan: Take up to 8 weeks off for a strong work-life balance or sell back unused time for double the value!
- Virtual Office Compensation: Monthly reimbursement for cell phone and internet services.
- Fringe Benefit Mall: Choose from perks like Uber rides, a beer of the month club, Amazon Prime, and Hello Fresh-whatever suits you best!
- Profit-Sharing Cash Bonus: Share in the company's success with an end-of-year cash bonus.
- Referral Bonus: Help us grow by bringing in top talent and earn a bonus for each successful referral.
group id: 91137151
