Senior Guest Wireless Engineer

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal is seeking a Senior Guest Wireless Engineer to join our team. This is an excellent opportunity to work with cutting-edge technology and directly support a mission-critical healthcare program. We offer an environment that recognizes achievement, rewards performance, and promotes professional development.

Responsibilities:

• Remotely operate, manage, sustain, and defend the DHA enterprise GWLAN infrastructure across DHA special purpose data centers, MTFs, remote clinics, and other designated CONUS/OCONUS locations.
• Serve as a resource for site coordination, troubleshooting, and problem resolution for all users and provide customer service and guidance to MTF and clinic staff.
• Deploy, configure, operate, maintain, and sustain the integrity, security, and performance of WLAN/GWLAN services at DHA MTFs, clinics, and assigned locations.
• Detect, report, record, diagnose, and resolve network faults and measure network performance daily in accordance with Major Incident Management Office procedures.
• Deploy, configure, operate, and sustain wireless services with at least 99% uptime across all assigned DHA facilities.
• Analyze and remediate wireless incidents, outages, and performance issues to maintain 99% availability of the wireless network.
• Resolve at least 60% of customer-reported wireless incidents, outages, or performance issues on first contact.
• Ensure wireless infrastructure and software meet IA configuration requirements 99% of the time.
• Install patches, software updates, and new versions (as provided by the government) to meet IAVA requirements within 30 days of notification.
• Monitor wireless performance, network appliance security logs, event logs, access requests, and software license usage to optimize service availability, delivery, and security.
• Monitor, analyze, and report wireless bandwidth, latency, performance metrics, and license usage, and provide monthly summaries of service availability and performance.
• Notify the Major Incident Management Office or designated alternate if wireless or guest wireless services are unavailable for more than 10 minutes.
• Support wireless and guest wireless deployment and sustainment activities by coordinating or executing changes on firewalls, routers, VPNs, and wired/wireless networks.
• Create all Guest landing pages, receipt pages, and related web pages for Guest Services on Aruba ClearPass or other client access appliances.
• Complete and maintain all required documentation to support Wireless and Guest Wireless systems.

Requirements:

• Bachelor's Degree or equivalent experience.
• Minimum of 7 years of experience (additional years may substitute for degree).
• 3 years of direct experience supporting large-scale enterprise/global networks in a high-paced, diverse environment.
• CCNA/CCNA Wireless certification required (or equivalent vendor certification).
• Active Secret clearance or the ability to obtain one (U.S. citizenship required).
• Strong wireless engineering experience; Aruba experience strongly desired.
• Experience with automation tools such as SolarWinds or eNMS (MFNA/NCCM) is a plus.
• Extensive knowledge of data management, configuration management, and orchestration best practices is a plus.
• CompTIA Security+ required (or must be obtained within 30 days of employment).
• Ability to work on-site one duty day per week at Ft. Sam Houston with remote work on remaining duty days (Mon-Fri).

Preferred Qualifications:

• • Experience with Office products, SolarWinds, Aruba ClearPass, and ServiceNow.
  • Knowledge of and previous experience with RMF processes, system accreditation, and DHA approval workflows.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.