Senior Network Engineer

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal is seeking a Senior Network Engineer to support an upcoming contract. This work will be supporting a federal customer located in Washington, DC.

Work location: Onsite ( Mon - Fri ) - Washington, DC

Clearance: Public Trust; must be a US Citizen to successfully complete a government issued background investigation.

Summary: Under general direction, the Senior Network Engineer manages the purchase, installation, and support of network communications, including local area network (LAN) and wide-area network (WAN) systems. This role is responsible for evaluating current systems and addressing complex problems that require in-depth analysis of various factors. The engineer will plan large-scale systems projects, utilize vendor comparisons and cost studies, while providing work leadership and training to lower-level network engineers. Expert knowledge of LAN/WAN systems, networks, and applications is required.

Qualifications:

• Minimum of five (5) years of network engineering experience.
• Bachelor's degree, or higher, in an IT-related field.
• Extensive experience with network administration technologies such as domain name services (DNS), dynamic host control protocols (DHCP), network time protocol (NTP); RADIUS; log servers; packet sensing; authentication, authorization, and accountability services (AAAS); IP address space management (IPv4 and IPv6); routing protocols (BGP); virtual LAN segmentation management; and network address translation (NAT)
• Familiar with capturing, analyzing and troubleshooting, and performance tuning network applications.
• Extensive experience with network access control management.
• Extensive experience with reviewing and analyzing requests for network connectivity.
• May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.
• Strong system and network troubleshooting ability.

Position Responsibilities

• Helpdesk Support Services
  • Provide first-line support for end-users, addressing a variety of technical issues including hardware, software, network connectivity, and user account problems.
  • Establish clear communication channels for users to report issues and receive updates on the status of their requests.
  • Document and track all support requests and resolutions in the ticketing system, ensuring that all interactions are logged accurately.
  • Follow up with end-users to ensure that their issues have been resolved to their satisfaction.
• Network and Infrastructure System Administration
  • Monitor network performance and perform regular assessments to identify and resolve connectivity issues and optimize system functionality.
  • Manage and maintain servers, ensuring that all software updates and security patches are applied in a timely manner.
  • Conduct routine backups of critical data and prepare for disaster recovery to safeguard against data loss.
  • Maintain inventory of all IT equipment and ensure proper configuration, ensuring compliance with organizational protocols.
• Enterprise Application Support
  • Assist users in navigating enterprise applications and provide training to maximize their proper usage and efficiency.
  • Troubleshoot and resolve application-related issues, coordinating with software vendors as necessary.
  • Test and implement software updates and new features, ensuring that they are compatible with existing systems and do not disrupt ongoing operations.
  • Collaborate with stakeholders to gather requirements for application enhancements and ensure that development efforts align with organizational goals.
• Documentation and Reporting
  • Maintain comprehensive documentation for all support processes, system configurations, and procedures to support knowledge management and continuity of operations.
  • Generate regular reports on ticket volumes, resolution times, and user feedback to assess performance and identify areas for improvement.
  • Provide recommendations for changes to enhance operational efficiency and user satisfaction.
• Compliance and Security Management
  • Adhere to all relevant security policies and protocols to protect organizational data and ensure compliance with regulatory requirements.
  • Identify potential security threats and implement measures to mitigate risks, including user education on safe practices.
  • Regularly audit systems and procedures to ensure that they meet security standards and best practices.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.