Certified Scrum Master (CSM)

Who We're Looking For (Position Overview):

Spry Methods is seeking a skilled and CertifiedScrum Master (CSM) to lead our ServiceNow (SNOW) implementation project. The ideal candidate will have extensive experience in Agile project management methodologies, ServiceNow platform knowledge, and strong leadership skills to guide cross-functional teams. This role is critical in ensuring the successful delivery of our ServiceNow initiatives while maintaining Agile best practices throughout the project lifecycle. The ideal candidate will have foundational ServiceNow experience and a strong desire to advance their technical skills.

What Your Day-To-Day Looks Like (Position Responsibilities):

• The SNOW CSM will serve as the Agile process champion for our ServiceNow project team, facilitating Scrum ceremonies, removing impediments, and fostering a collaborative environment. Principal responsibilities include but are not limited to:
• Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives for the ServiceNow project team
• Remove impediments that impact team productivity and sprint commitments
• Coach team members on Agile and Scrum practices, ensuring adherence to methodology
• Manage project backlogs in coordination with Product Owners and stakeholders
• Track and report on sprint progress, velocity, and other key metrics
• Identify risks and dependencies, escalating issues when necessary
• Facilitate cross-team coordination when multiple teams are involved
• Support continuous improvement through retrospective actions and process refinements
• Create and maintain Agile artifacts and documentation
• Collaborate with ServiceNow technical leads to ensure alignment between business requirements and technical implementation
• Serve as a bridge between the development team and business stakeholders
• Promote transparency and visibility into project status and team performance
• Support change management activities related to ServiceNow implementation

What You Need to Succeed (Minimum Requirements):

• Education and Experience:
• Public Trust
• Bachelor's degree in Computer science, Information Technology, Business Administration, or related field, and or equivalent work experience
• Minimum of 5 years of experience in project management, with at least 3 years in a Scrum Master role
• Must hold at least one of the following certifications:
• Project Management Professional (PMP)
• Professional Scrum Master (PSM)
• Certified ScrumMaster (CSM)
• PMI-Agile Certified Practitioner (PMI-ACP)
• Previous experience with ServiceNow implementations or projects
• Experience working in enterprise IT environments



• Required Skills and Competencies:
• Proven experience as a Scrum Master in software implementation projects
• In-depth understanding of Agile methodologies, specifically Scrum framework
• Strong facilitation, coaching, and conflict resolution skills
• Experience with Agile project tools (Jira, Azure DevOps, etc.)
• Knowledge of ServiceNow platform capabilities and implementation processes
• Excellent communication skills, both written and verbal
• Ability to work effectively with cross-functional teams including developers, business analysts, and stakeholders
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Experience in identifying and removing impediments to team progress
• Understanding of software development lifecycle (SDLC) and delivery processes
• Demonstrated ability to drive continuous improvement within teams
• Capability to adapt to changing requirements and project dynamics
• Strong willingness to learn and develop new technical skills
• Good analytical and problem-solving abilities
• Effective communication skills with ability to ask clarifying questions
• Team player who collaborates well with others
• Ability to manage time effectively and meet deadlines
• Attention to detail and commitment to quality work
• Customer service mindset with focus on user experience
• Adaptability and openness to feedback and coaching
• Self-motivated with ability to work with moderate supervision

Ideally, You Also Have (Preferred Qualifications):

• ServiceNow certifications (Administrator, Implementation Specialist, etc.)
• Experience with scaled Agile frameworks (SAFe, LeSS, etc.)
• Knowledge of ITIL processes and their implementation in ServiceNow
• Experience with change management methodologies
• Background in IT service management
• Experience working in government or regulated industries
• Knowledge of DevOps practices and tools
• Previous experience with ServiceNow SDLC implementation
• Familiarity with technical aspects of ServiceNow platform, including scripting and customization capabilities
• Experience mentoring other Scrum Masters or Agile team members

#CJ

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.