Mid-Level ServiceNow Developer (REMOTE)

Koniag Management Solutions, LLC a Koniag Government Services company, is seeking a Mid-Level ServiceNow Developer to support KMS and our government customer. This position is remote. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Management Solutions (KMS) is seeking a motivated Mid-Level ServiceNow Developer join our IT team and contribute to the design, development, and implementation of ServiceNow (SNOW) solutions that support our business operations. This role offers an excellent opportunity for a junior to mid-level developer to grow their ServiceNow expertise while working on diverse projects and learning from senior team members. The ideal candidate will have foundational ServiceNow experience and a strong desire to advance their technical skills.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

The Mid-Level ServiceNow Developer will work under the guidance of senior developers and collaborate with business stakeholders to configure and customize the ServiceNow platform. This individual will contribute to development efforts, learn best practices, and support the delivery of ServiceNow modules and integrations. Principal responsibilities include but are not limited to:

• Configure and develop ServiceNow applications and modules, primarily in ITSM and other platform capabilities
• Develop and maintain workflows, business rules, UI policies, client scripts, and catalog items
• Assist with system integrations between ServiceNow and other applications using REST, SOAP, and integration tools
• Write and maintain clear, well-documented code following established development standards
• Participate in requirement gathering sessions with business analysts and stakeholders
• Perform unit testing and support user acceptance testing activities
• Troubleshoot and resolve technical issues within the ServiceNow platform with guidance from senior team members
• Participate in code reviews and incorporate feedback to improve development skills
• Assist with platform upgrades, testing, and release management activities
• Create and update technical documentation for configuration and customization work
• Stay current with ServiceNow platform updates and participate in training opportunities
• Support production incidents and service requests as needed
• Support Agile development approach for feature and platform delivery
• Support change management activities related to ServiceNow implementation

Education and Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
• Minimum 1-4 years of hands-on ServiceNow development experience
• Experience with at least (2) full lifecycle ServiceNow implementations (Design through O&M)
• Experience working with at least one ServiceNow module (ITSM, ITOM, ITBM/SPM, CSM, HR, or others)
• Practical experience with ServiceNow development tools and scripting

Required Skills and Competencies:

• Working knowledge of JavaScript and ability to write functional scripts
• Understanding of ServiceNow platform basics including tables, forms, lists, and UI configuration
• Experience with ServiceNow development tools: Business Rules, Client Scripts, UI Policies, Script Includes, Workflows
• Basic understanding of web technologies: HTML, CSS, XML, and JSON
• Familiarity with REST and SOAP APIs and basic integration concepts
• Basic understanding of ITIL processes (Incident, Problem, Change, Service Request)
• Fundamental database concepts and querying capabilities
• Ability to follow technical documentation and coding standards
• Strong willingness to learn and develop new technical skills
• Good analytical and problem-solving abilities
• Effective communication skills with ability to ask clarifying questions
• Team player who collaborates well with others
• Ability to manage time effectively and meet deadlines
• Attention to detail and commitment to quality work
• Customer service mindset with focus on user experience
• Adaptability and openness to feedback and coaching
• Self-motivated with ability to work with moderate supervision

Desired Skills and Competencies:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD) or working toward certification
• Exposure to Service Portal or UI Builder development
• Experience with Flow Designer
• Familiarity with SNOW reporting and dashboards
• Experience with SNOW Update Sets and source control concepts
• Understanding of SNOW IntegrationHub basics
• Basic knowledge of Agile/Scrum development methodologies
• Basic project coordination or task management experience
• Experience with ticketing or workflow systems
• Demonstrated ability to learn technical concepts quickly
• Participation in ServiceNow community forums or user groups
• Training or documentation creation experience
• Basic understanding of business process analysis
• Problem management and troubleshooting experience

Security Requirement:

• Ability to obtain a Public Trust

Travel:

• Minimal travel required (less than 5%)

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352