INDOPACOM - ALPHA - Knowledge Management Specialist - Junior

Position Location: Hampton, VA - Joint Base Langley-Eustis (JBLE)

This position and the associated duties and responsibilities are contingent upon securing the necessary funding and formal contract award.

Makai is an NHO 8(a) that specializes in C5ISR services, DoD systems integration, business analytics, and the modernization of wired and wireless government networks. Makai provides professional services and technical expertise in mobile/edge computing (deployable 5G), systems engineering, cybersecurity, data migration and storage, software development (DevSecOps), and process improvement.

Makai is seeking a Knowledge Management Specialist to support Pacific Air Forces (PACAF) Air Combat Command (ACC). This role will help develop and maintain the organization's knowledge environment to foster effective collaboration and information sharing access tools, systems, and mission partners. This role requires a strong attention to detail, an understanding of knowledge management processes, and the ability to support data organization and collaboration platforms in a dynamic, mission-focused environment.

Essential Duties and Responsibilities

• Assist in developing, implementing, and maintaining knowledge management (KM) strategies to improve information sharing and collaboration across PACAF and ACC mission areas
• Administer SharePoint and related KM environments, including permissions, site structure, libraries, and document control
• Maintain and update KM systems such as SharePoint, APAN, event portals, and After-Action Review/Lessons Learned (AAR/LL) databases
• Support records and information management in accordance with DoD and Air Force policies, ensuring information is accurate, accessible, and secure
• Assist in developing and maintaining virtual communities of interest to promote collaboration, share lessons learned, and capture best practices across organizations
• Track and report KM usage metrics to measure effectiveness of collaboration tools and support continuous improvement
• Coordinate with internal and external stakeholders to ensure smooth flow of information and data exchange between systems
• Support the deployment, configuration, and customization of SharePoint sites, ensuring proper functionality, user access, and compliance with security standards
• Provide user assistance and basic training on KM tools, document repositories, and collaboration systems
• Identify and suggest improvements to enhance usability and efficiency of KM environments

Degree/Education and Training Requirements

• Bachelor's degree from an accredited institution in Information Technology, Knowledge Management, Communications, or related field

Experience

Required:

• 1-4 years of experience supporting information management, collaboration platforms, or KM environments within the Department of War or similar organizations
• Familiarity with Microsoft SharePoint administration, content management, and permissions control
• Proficiency with Microsoft Office suite and collaborative platforms (Teams, OneDrive, etc.)
• Strong written and verbal communication skills and attention to detail
• Ability to organize information logically and maintain consistency in records and document libraries

Preferred:

• Experience supporting Air Force or Joint Command information environments, including APAN or Department of War SharePoint
• Working knowledge of Department of War records management policies, metadata tagging, and data access controls
• Understanding of information governance, taxonomy design, or workflow automation within SharePoint
• Experience assisting with KM metrics, dashboards, or knowledge capture processes
• Relevant certifications (e.g. Microsoft Certified: SharePoint Associate, Knowledge Management Professional, CompTIA Security+)

WORKING CONDITIONS

• Work will be performed inside a large facility. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting).
• Work assignments vary based on client requirements.
• Sitting at desk. Phone use and PC or laptop. Filing required. May require lifting and carrying boxes of supplies or files up to 25 lbs. Extended periods of sitting while on PC/laptop or phone.
• General office equipment, which includes telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.
• Regular attendance in accordance with established work schedule is mandatory.
• You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work
• No regular travel in support of this contract, however ad-hoc travel may be required
• Candidates must exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels.
• Candidates must be able to interface effectively with individuals at all levels of the organization.
• Grooming and dress is usually business casual, but dependent on client's standards. Must not pose a safety hazard to employees working in the same general area.

SECURITY CLEARANCE

• Active TS/SCI clearance required

Estimated Compensation

• $57,000 - 63,000

Individual salaries are determined by a variety of factors including but not limited to employee's experience, skills, education, industry, location, company size, and overall market demand.

General Description of Benefits and Other Compensation to be Offered:

• 11 Federal Holidays with Pay
• Vacation (Personal/sick leave)
• Medical, Dental, Vision
• Wellness Participation
• Weight Loss Reimbursement
• Health Care Flex Spending
• Short Term/Long Term Disability
• Simple IRA (Savings Incentive Match Plan)
• Basic Life Insurance
• Tuition Assistance Program
• Employee Assistance Program (EAP)
• Other Paid Absences
• Professional Memberships
• Overtime Pay
• Flexible Spending Account (FSA)

As an EOE/AA employer, Makai, LLC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.