Information Technology Specialist (CUSTSPT) NF-04

Duties

• Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
• Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems.
• Prepares and updates manuals, instructions, and operating procedures. Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.
• Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents formal and informal training to customers.
• Reports, responds to and resolves customer requests. Applies information security and information assurance policy, principles and practices.

Requirements

Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 3 background investigation.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:

Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in:
- Participating in the planning and delivery of a full range of IT customer support services.
- Installing, configuring, upgrading and troubleshooting hardware and software components.
- Presenting formal and informal training and assistance to customers.
- Reporting, responding to, and resolving customer requests.

Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified":

• Three (3) or more years of NAF Point-of-Sale (POS), Payment Card, Inventory Management, and Online Sales/Revenue Channels information technology administration and oversight.

OR

• Two (2) or more years' experience developing and conducting Risk Management Framework for NAF Networks within Enterprise Mission Assurance Support Service (eMass) & Army Portfolio Management Solution (APMS)- Systems

OR

• Five (5) or more years' experience of administrative and technical experience with Windows Server (2019+) Operating Systems and Hyper-V Management Suite, and operating, maintaining and deploying of Cisco network switches/routers, access points and Cisco Command Line Interface Commands, - or similar.

APPLICANTS MUST ADDRESS THE HIGHLY PREFERRED in THEIR RESUME. CANDIDATES WHO DO NOT SUBMIT THE HIGHLY PREFERRED CRITERIA WILL NOT BE CONSIDERED AMONG THE HIGHLY QUALIFIED.

APPLICANTS MEETING THE HIGHLY PREFERRED WILL BE REFERRED TO MANAGEMENT FIRST.

*** All experience must be listed on the resume for that experience to be consider. No assumptions will be made. ***

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration

• This job is open to candidates WORLDWIDE. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)

Manual Application Option

• If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
• Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 12:00 PST (Noon) by 12/08/2025 to ensure timely processing.
• Important : Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs:

• Payment of Permanent Change of Station (PCS) costs may be paid if authorized.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Important Information Regarding Access to Certain Federal Facilities :

• Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See for details.

Your Application may be Considered for Multiple Opportunities :

• After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.

Discover Your Path to Success

• Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
• Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
• Click this URL to view the kit: .